Expressbees — Product cancelled without notice

Delivery from expressbees was scheduled on 25th May 2023 but was delayed the order was from Urban Gabru order no #234928
delivery consignment no -AWB [protected] . Tried connecting with the executive but their number is just not reachable however i connected today 29th May and the executive is saying your order has been cancelled and returned back he is sighting the reason as failed delivery attempt .
There has not been a single call from the executive regarding the delivery attempt no update nothing they just return the order on their own wish .
Its really frustrating to know that anyone can return or cancel our order without informing the customer this is making things worse and difficult in the ecommerce industry .
I need complete remuneration of the torture i have gone through with this company we put in our hardearned money and order the product its very sad to see orders getting cancelled without our update please solve the issue sir .
Mr Srinivas from express bees headoffice says he cannot do anything on this . I need the explanation from the company sir that who attempted the delivery and when .