[Resolved] Ezeego1.com — Cancelling the tour after taking money without informing the customer, not refunding the money promptly, unethical behaviour

Parag R

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

We had booked europe tour (24th may 2017- 31st may 2017) enquiry id :[protected]Booking confirmation mails in place).
Initial payment of inr 24000/- done on 03/04/2017 (Ccavenue reference #[protected].
Tour was not made available to us by ezeego1.com
It was only after rigorous follow up that we came to know that our bookings were being cancelled and that it could not be made available to us (Informed by ezeego1.com on 06/04/2017).
We have been deprived of taking the said europe tour for no fault from our end.
Mr saumil. Gajaria - sr manager & mr amit from ezeego1.com didn't even had the courtesy to inform us, about the cancellation nor did they had the time to revert promptly to mails sent from our end towards the confirmation.
For refund also, a rigorous follow up from our end was been done.
Only after a stringent mail sent towards legal action on 12/4/17, atleast just a refund order was generated.
We want a very strict action against the ezeego1.com and that the licence to be cancelled, so that the company could be barred from taking further tours.
We want our money back with interest at the prevailing market rate.
They have used our money from 03/04/2017 onwards.
Also unlike us they might have fooled other customers too!!
Very very disgusting service from ezeego1.com

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May 22, 2017

Complaint marked as Resolved

Ezeego One Travels & Tours customer support has been notified about the posted complaint.

Verified Support

Apr 21, 2017

Ezeego One Travels & Tours Customer Care's response Dear Sir,

Greetings from ezeego1!

Please be informed that full refund of INR 24, 000/- has been processed on 12th Apr'17.

In case if you have not received the refund, we request you to please share the email which was sent by you to us earlier; with the scan copy of the bank/card statement from 12th Apr'17 till 30th Apr'17 or any other document suggesting that the amount has not been credited into your account.

You may send an email to [protected]@ezeego1.com

Post which, we shall investigate and revert.

Regards,
Team ezeego1

Apr 22, 2017

Updated by Parag R Hi

It was only after rigorous follow up that we came to know that our bookings were being cancelled and that it could not be made available to us (Informed by ezeego1.com on 06/04/2017).

Then why were the funds of the client taken and being used by Ezeego1.com from 03/04/2017 till 12/04/2017 and not returned on an immediate basis??

Initial payment of inr 24000/- done on 03/04/2017 (Ccavenue reference #[protected]. Why and for what were these funds taken on 03/04/2017 and returned on 12/04/2017?

Why was the cancellation not informed to the client on 03/04/2017?

Kindly confirm the reason why We have been deprived of taking the said europe tour for no fault from our end inspite of making payment on time?

Also kindly read the whole complaint raised and revert to all the queries raised. That would be much better.

Regards

Jun 01, 2017

Updated by Parag R Reminder 1

The queries mentioned are yet to be reverted by Ezeego1.com

The result of this delay in informing about cancellation has landed us in paying more for the europe tour arranged by other tour operator. This delay in informing about cancellation has also led us to go through the mental agony & harassment too.

Thus, we want a very strict action against the ezeego1.com and that the licence to be cancelled, so that the company could be barred from taking further tours.

Awaiting revert for the queries raised.

Regards

Jun 13, 2017

Updated by Parag R Enquiry/CRM: Enquiry ID :[protected]

Complaint still not resolved

Reminder 2

Hi

The queries mentioned are yet to be reverted by Ezeego1.com

The result of this delay in informing about cancellation has landed us in paying more for the europe tour arranged by other tour operator. This delay in informing about cancellation has also led us to go through the mental agony & harassment too.

Thus, we want a very strict action against the ezeego1.com and that the licence to be cancelled, so that the company could be barred from taking further tours.

Awaiting revert for the queries raised.

Regards
Parag Rawoot