Ezmove — Damages while shifting

Address:	140603
Website:	www.ezmove.in

I have booked services from EZMove.in for relocation from Delhi to Chandigarh on 10th Jul. It was scheduled to deliver on 11th Jul. I have taken an insurance for 100000 for damages. After shifting when it was unloaded i found my modern bed was broken and lots of dents were there. Infact 2 of the supporting parts was missing. My RO was complete damaged and it was not in the working condition. I contacted EZMove.in and did lots of follow up to get the claim. Due to delayed response i had to fix this on my own expense. They told me to share the photos which i did.

My claim amount was more then 30000 as RO was completely damaged and bed was also. But i compromised and spent 2400 on RO to fix and gave around 2000 to carpenter to fix.

When i contacted EZMove.in they said vendor is not ready to give this amount but he can pay 1500. I said, i have not placed a request to vendor i have booked services from EZMove.in so you should pay.

After lots of conversation they said to pay 2200 as settlement amount and i agreed as i was getting something out of it.

They told to share the deatils of bank account and said it will be processed in 7 days. I shared the details on 16th Jul and till date i haven't received any amount. I have send the 2 reminders mail on 29th Jul and 2nd Aug but no response.

On 4th Aug i somehow got the number of finance department and asked for settlement amount so they said you have posted a review go first delete it then only we will pay it.

Is writing the true review and helping others is wrong?

I have done too many follow ups over the phone in last 25 days but now i am fed up so though to take help from consumer forum. I am hoping i will get a quick resolution and other customer will also learn that rather then booking from EZMove book directly from vendors.