[Resolved]  Ezone — Spurious Cell Phone sold by EZONE.

Address:

Kolkata, West Bengal

On 09/11/2013 I purchased one Apple Iphone 4 from Bhawanipore Store(Ezone: Merlin Homeland Mall at Homeland, 18B Ashutosh Mukherjee Road, 2nd Floor, Bhawanipore, Kolkata); vide Receipt No. 0292183 of 09/11/2013. The packing of the product looked shabby and when inquired, it was explained that the packing is original packing by Apple, and it was looking shabby due to lot of handling. The sealing of the packing by mere couple of pieces of cello tapes looked inappropriate for Apple. However, I did not pay much attention since I was buying from an established chain of E ZONE. But, to my surprise, I observed few serious discrepancies on handling the set after reaching home. The serial number printed on the manufacturer’s paste on label on the packing is not matching with the serial number of the set. Secondly, the IMEI number of the set mentioned on the Receipt No. 0292183 of E ZONE, Bhawanipore is not matching with the IMEI number of the set. The details are as below. 1. AS PER PASTE ON LABEL OF THE PACKAGE, SERIAL NO OF THE SET IS DX3JWBAHDP0N, WHEREAS SERIAL NO AS PER DETAILS UNDER SETTINGS OF THE SET IS DQJKC37TDP0N. 2. AS PER Receipt No. 0292183 OF EZONE IMEI NO OF THE SET IS [protected], WHEREAS IMEI NO AS PER DETAILS UNDER SETTINGS OF THE SET IS [protected]. There might be other mismatches also, which I am not aware of. The above indicates that the set and the package were for two different sets, and I WAS NOT GIVEN A SEALED PACKAGE, INSTEAD, AN UNAUTHENTIC SET HAS BEEN HANDED OVER TO ME. Further, there are serious consequences. The set with the IMEI number mentioned in my bill no 0292183 is with some unknown person as well as the set I was handed over might have already been used by some unknown person. In both the situations, in the event of the earlier as well as future use of either of the sets is related to any anti social activities, I shall be dragged into it for no fault on my part. I cannot resist a feeling of having been cheated. The so called customer care of EZONE is also of no use. The mails addressed to [protected]@ezoneonline.in and [protected]@futuregroup.in on 10/11/2013 and 12/11/2013 remained UN-acknowledged and UN-replied. It appears that there is no governance in the organisation. On taking up the matter with their customer care no [protected] on 12/11/2013, and 14/11/2013, I had extreme difficulty in explaining the issue. IYours faithfully, Amitava Bhattacharya