Fab Fresh — burnt expensive dress and not returning back

Address:	560068
Website:	fabfresh.in

I had given 6 pieces of my expensive lehenga set and dress for dry cleaning last month.
Order ID: 31815

They took it returned back nicely with all their tags. But, then when I open it I find one skirt is burnt and is still dirty. Also, hanging from the blouse are missing. When I asked them for same they are not even sorry and asking me to get it reworked. I am sending an email and they don't even care to reply.

Later I thought I will only give my spoilt dress to get it fixed/reworked.
Now, it's been 3 weeks when I gave my lehenga skirt to them for rework as they had burnt it doing dry cleaning. The customer service they provide, I have no words to it. They keep on sending messages about delivering your own dress on a day and then it turns out they can't even after 2 weeks as the work is still not finished.
When you call the customer care they say we don't to make fake promises and will surely send it by tomorrow and then the same conversations goes on every day. Plus getting them answer your call itself can only happen if you go into their nerves.
I want my refund of all the clothes I gave for dry cleaning as I doubt it was even done. Also for the loss of the dress and the blouse hanging.
The amount to be refunded is already mentioned it the mail I had sent them.

Kindly return back my skirt in what ever condition it is in.