[Resolved] FabBag.com — hounded by promotional messages from fab bag

d2012dd

from Gurgaon, Haryana

Website:

FABBAG.COM

I did the mistake of ordering an item from fabbag in the beginning of 2016. From that point onwards i have been continuously hounded by promotional messages on my inbox as well as mobile phone from your enterprise, despite numerous messages requesting unsubscription every month since 2016 onwards. The team answers 1 out of 10 requests and says will be unsubscribed but the whole process starts again every few weeks where they again start sending emails and sms-es. When i put in one purchase request two almost two years ago i never expected it would become a saga of irritation.
The team is obviously highly unprofessional and unethical.

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Feb 6, 2018

Complaint marked as Resolved

FabBag.com customer support has been notified about the posted complaint.

Verified Support

Dec 25, 2017

FabBag.com Customer Care's response Hi,

At the onset, please accept my sincere apologies for the discomfort caused to you. I understand the essence of your comments and the spirit in which you shared your feedback.

We have checked with the team and got to know that due to technical error the Emails was sent to you but we apologize for the same and we shall make assure that from 26th December 2017 you won't get any Emails from Fab Bag.

We can understand that you have faced lots of disappointment from our end but we shall try to improvise our service in near future.

Regards,
-Fab Bag Crew.

Dec 25, 2017

Updated by d2012dd This is 'exactly' the same message - copy-pasted each time - that I have been receiving whenever I send an email. The fact that you simply forward a copy-pasted message to complaints, and never resolve it, shows extremely badly on the professionalism and integrity of your company. A 'technical error' can happen once - not every week for one and a half years! That is a pathetic excuse.

Dec 27, 2017

Updated by d2012dd Please note that as of 27th afternoon the emails are still coming-in. Refer to your message above wherein it was assured that no more emails will be sent. Again 'technical error' should I assume?

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Comments

Surasmita Meher

from Lalgudi, Tamil Nadu

My Order #[protected] hasn't been delivered yet. It's been a week, no notification, it's showing just processing, no tracking record nothing. When will I get it. Please let me know.

Manraj Kaur

from Noida, Uttar Pradesh

Hi,
I got call from delivery person a week back for October months fab bag.But since I was not at home so I asked him to deliver on weekend.But since then I have not got any call.
Please help me to get my October months fab bag.
Have a look at this.

Manraj