Fabpanda — It's been 2 months: Product not delivered, customer care not reachable

Address:

Dehradun, Uttarakhand

1. I made online payment of Rs549 on December 29, 2014. 2. After making me wait for three weeks, they suggested I apply for a refund. 3. I applied for the refund via their suggested method on January 21, 2015. 4. Today it's been one month since I had applied for refund, and I'm yet to get my money. 5. The toll-free number on the website doesn't work. 6. Emails sent to customer care come back with pre-written reply: "We have forwarded your request to the concerned department." Order no. 27119