[Resolved] Falcon Bus — To refund difference fare | |||
My self pranay vig from udaipur, i have booked my sleeper seat from udaipur to pune on 13.05.2023 at 1.24 pm vide pnr no.[protected] slepper seat was alloted no.23 total fare paid rs.2995.the departure time of bus was at 16.00 hrs. but the bus was arrived at 17.34 hrs of date. the bus was completely diffrent complete sitting facility was available in bus, when asked from your staff they have not given proper response only said your transhipment will done in himmatnagar in sleeper coach this was very strangeful for me because we have paid more fare from other traves to falkan due to facility and comfert now it is requested from falkan kindly refund diffrence fare into my original payment mode in my bank account due to inconvenience to me take this seriously of refund request otherwise matter will submitt in consumer court. hoping for good relationship with customer you will refund diffrence as early as, due to we are regular customer of falkan. Was this information helpful? | |||
Jun 21, 2023 Complaint marked as Resolved Falcon Bus customer support has been notified about the posted complaint. Verified Support May 21, 2023 Falcon Bus Customer Care's response Hello Sir, As i notice, you had alot of back and forth about this with my team and have behaved very rudely with them regarding this while they already had informed you that the manager will attend to you on email and help you with a solution. Keeping this aside, i myself too did drop you a reply back on email and even consulted with you for a compensation of Rs.500 INR which you agreed upon and we did refund you in literally 5 mins via Gpay. As much as you accepted this solution then, i have no idea why this has still been escalated again and again when the solution is already reached. As much as we would like to help you here, we are really sorry that no more monetary compensation would be made in this case and that stands FINAL. We regret the inconvenience caused to you in the same. Regads, Maria Gomes Brand Manager-Falcon TransCorp LLP Contact-[protected] | |||
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