Fampay — I added 100 rs in my fampay account through my jupiter account but didn't recieved anything even after a week

Address:

Bengaluru

On 5th August i added 100rs in my fampay from my jupiter account through gpay but didnt received money in my fampay. I filed complaint in Jupiter, gpay and fampay respectively. Jupiter and gpay gave clearification that money was sent successfully as per NCPl. Fampay staff asked me to wait for 48 hours, then asked me to wait till 8th aug and later extended it to 5-7 days. And when I'm raising tickets on their support gmail account they're ignoring my mails from previous 2 days. I co operated with them but now they're ignoring my tickets plz take an action I'm in urgent need of my money. Plz help me