Fampay — Issue with transferring balance to my new account.

Address:1st Floor, L376 / A, 14th B Cross Rd, Sector 6, HSR Layout, Bengaluru, Karnataka 560102
Website:fampay.in

I have upgraded my fampay account today but I have not received my old account balance yet. It is showing transfer failed.
Transaction ID :- FMPIB[protected]
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    1st Floor, L376 / A, 14th B Cross Rd, Sector 6, HSR Layout, Bengaluru, Karnataka 560102
    India
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