Fantasy Travels — Payment done, now giving wrong statements

Dear All,

I have booked my package as per details provided by your company(Isneha) on 11 March 2016 by online as per guided by pratik (Payment department) and found some confirmation regarding payment (not authenticated) by credit card.

Fantasy Travels
Payment Status
Thank you for your cooperation.
Transaction Details
ResponseMessage Transaction Successful
MerchantRefNo 5
TransactionID [protected]
Return to Home


From that time to till, i am not getting a proper status of my booking as given by you and where is my scanned documents and other KYC?

I tried on calls many times but your representatives giving me only excuses and i really doubt about my payment and all details which is regarded to my honey moon package( dated 25/04/2016 to 30/04/2016).

Give me solutions and other confirmation without any delay.

find attached file to look out this matter.

Thanks & Professional Regards,
CA. Sanjay Kumar Akar
ACA./CS./M.com (ABST)
PG Diploma in Taxation Practice
B.Com (Hons.)
Mobile :- [protected]


Sir,
Please see below trail mail.

Give me guidance.
Attachments area

to info, sales
Dear All,
As per below trail mail, i could not receive any response from your side.

As called and many trials made by me, your representative (Mr. Ankit)
has booked my flight tickets(only for 7 kgs luggage) on 21/03/2016,
and refusing to book my further package inclusions offered by you.

Why should i book flight tickets by you? if i am not getting my hotels
and sightseeing is not providing by you.

I humble request to you again that please book my hotels and private
car for sight seeing offered by you in package(attaching for your
reference).

Give me solution for further process otherwise i need to take some
action in this regard, because of i already wasted most of my time on
yours.

Thanks,
Sanjay

On 15/03/2016, Sanjay Akar wrote:
Dear All,

I have booked my package as per details provided by your company(Isneha) on
11 March 2016 by online as per guided by pratik (Payment department) and
found some confirmation regarding payment (not authenticated) by credit
card.

Fantasy TravelsPayment StatusThank you for your cooperation.
Transaction Details
ResponseMessage Transaction Successful
MerchantRefNo 5
TransactionID[protected]
Return to Home

From that time to till, i am not getting a proper status of my booking as
given by you and where is my scanned documents and other KYC?

I tried on calls many times but your representatives giving me only excuses
and i really doubt about my payment and all details which is regarded to my
honey moon package( dated 25/04/2016 to 30/04/2016).

Give me solutions and other confirmation without any delay.

find attached file to look out this matter.

Thanks









*Thanks & Professional Regards, CA. Sanjay Kumar AkarACA./CS./M.com
(ABST)PG Diploma in Taxation PracticeB.Com (Hons.) Mobile :- [protected] *

2 Attachments
Preview attachment ISNEHA SANJAY.docx
[Word]
Preview attachment ISNEHA SANJAY.docx
[Word]
Sanjay Akar

Attachments23 Mar (13 days ago)

to support
[protected] Forwarded message[protected]
From: Sanjay Akar
Date: Tue, 15 Mar 2016 18:41:02 +0530
Subject: About my package
To: [protected]@fantasytravels.co.in
Cc: [protected]@fantasytravels.co.in

Dear All,

I have booked my package as per details provided by your company(Isneha) on
11 March 2016 by online as per guided by pratik (Payment department) and
found some confirmation regarding payment (not authenticated) by credit
card.

Fantasy TravelsPayment StatusThank you for your cooperation.
Transaction Details
ResponseMessage Transaction Successful
MerchantRefNo 5
TransactionID[protected]
Return to Home
Attachments area
Preview attachment SANJAY AKAR booking form.jpeg
[Image]
Sanjay Akar

Attachments23 Mar (13 days ago)

to support
2 Attachments
Preview attachment ISNEHA SANJAY.docx
[Word]
Preview attachment ISNEHA SANJAY.docx
[Word]
Sanjay Akar

26 Mar (10 days ago)

to info, support, sales
Dear All,

Today as discussed with Mr. pratik Jain, he is refusing to give our package as committed by you at the time of payment taken and giving some silly excuses to us that sir you need to think before done payment for this package in this amount.

If Customer will think about your package then how will you people run your business?

From last 10 days, I simply need from you Either book my package as committed by you or refund my booking amount with interest and mentally disturbed by you, otherwise i need to take some legal action in this regard to take my this claim, if you are not taking this matter seriously.

I am waiting about your positive response.
Sanjay Akar

28 Mar (8 days ago)

to info, sales
Dear All,

Name of Company:-Fantasy Travels

Address: H-127, Pocket A3,
T/F Mayur vihar Phase-III,
New Delhi.


As called and many trials made by me, your representative
(Mr. Ankit)has booked my flight tickets from third party through Spice
Jet(only for 7 kgs luggage) on 21/03/2016 is having cost Rs.9020(for
round trip) instead of 15 Kgs and saying that this cost is only for
your Rs.10000/- taken for only flights, refusing to book my further
package inclusions offered by you and saying we are not capable to
book your hotels and services offered by us.

**Customer will never think about your useless service excuses to
cancel your package at your level

**Why should i book flight tickets by you? if i am not getting my hotels
and sightseeing is not providing by you.

I humble request to you again that please book my hotels and private
car for sight seeing offered by you. otherwise give my whole amount
refund.

Give me solution for further process otherwise i need to take some
action in this regard, because of i already wasted most of my time on
yours.


Thanks,
Sanjay

On 15/03/2016, Sanjay Akar wrote:
Dear All,

I have booked my package as per details provided by your company(Isneha) on
11 March 2016 by online as per guided by pratik (Payment department) and
found some confirmation regarding payment (not authenticated) by credit
card.

Fantasy TravelsPayment StatusThank you for your cooperation.
Transaction Details
ResponseMessage Transaction Successful
MerchantRefNo 5
TransactionID[protected]
Return to Home
Sanjay Akar

1 Apr (4 days ago)

to info, sales
No response from your side till now.

How can i decide my further plans?
Sanjay Akar