Fashionothon Online — Cheated, as I try to cancel my order, your executive doing misbehave after getting money

Address:	135133
Website:	www.fashionothon.com/combnike

My order number is 6639 as order nike shoes combo and 100%asured gift will be there as told by your excutive. And your manager Mr. Raj. On 7th April I placed order but still I didn't get any info about parcel. Whenever I tried to call your team they telling they will connect within 10 min but that 10 min didn't came back.. Now today I called them now they telling I can't cancel my order they will not refund.. I have recorded all the conversation with them. So, someone tell me how to do that fir against them in consumer court..