Fastroly — delivering different product and not refunding the money

I have ordered a saree from Fastroly and I got a completely different one. I mailed them with picture of saree.
They are charging Rs 250 for processing + I have to bear courier charges. They are sending different saree then I should bear the charges.
And they mailed that after receiving product they will refund the amount is Fastroly account. If they are sending different product then how I will trust and order some different product.
When I mailed them my concern, they are not giving any reply and they don't have any phone number.

Can anyone here please suggest from where we can lodge complaint against Fastroly.
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