[Resolved] Fedbank Financial Services — Gold loan close

Anbu1325

from Chennai, Tamil Nadu

Mar 13, 2024

Address:

D-52,GROUND FLOOR,MGR MAIN ROAD,HINDU COLONY,NANGANALLUR-600061

Hi sir/madam
i have gold loan account in FEDBANK financial services in Nanganallur branch.my gold loan account number is:FEDGL[protected].i was taken gold loan on 15-MAY-2023. now i want to close my account and release my jewels. The fedbank bank branch authorized person name is GUNASEKARAN and he was not response my phone calls and branch visit also. I visit the branch from the month of December 2023.every time they are told system not working, server down we can't get your loan details so come after some days. But they are not giving proper answer for close my account. The staff GUNASEKARAN was very unresponsible. they are not allow to close my gold loan account. They charging extra interest and penalty charges so far .i have lots of mental pressure because this problem kindly take action against GUNASEKARAN and recover my gold jewels.

Was this information helpful?

No (0)

Yes (0)

May 5, 2024

Complaint marked as Resolved

FedBank Financial Services customer support has been notified about the posted complaint.

Verified Support

Mar 31, 2024

FedBank Financial Services Customer Care's response Dear Sir/ Madam,

Greetings from Fedbank Financial Services Ltd (“Fedfina”)

Subject: Complaint pertaining to closure of loan & release of pledged ornaments against Loan Account No. FEDGL[protected]

This is with reference to the captioned complaint dated March 13, 2024 posted in Consumer Complaints Portal.

Please find the attached response communicated to the complainant vide email dated March 31, 2024.

We trust that the above clarifies FEDFINA’s position in the matter & we therefore, request you to close the complaint.

We request you to take the above on record.

Thanking you,

Customer Care,
Fedbank Financial Services Ltd.