| Address: | Chennai, Tamil Nadu, 600125 | | Website: | www.fedfina.com/gold_loan.html |
Dear sir madam
I am having the subject gold loan with your porur, chennai branch from 02.03.2017 for the amount of rs. 23, 800.
March 2017 month interest amount i have paid through your quick pay online payment mode and the same way i have done the april ’17 interest amount rs. 285 payment after verification with branch (044 –[protected] on 29.04.14.
After that l have not received any information from your branch and last saturday (06.05.17) i have received the amount from your end in my account. After that i have called immediately for enquiry and i have informed about the payment failure but i have not received any proper response and i called 3 times but they confirmed every time like “ you may call after half an hour).
Today also morning i called at 9.58 am and they told me “you pls call after some time”. Again i called at 11.02 am and have a discussion with branch manager and executive around 18 minutes. But they have asked to pay rs. 750 instead of rs.285 due to due to date crossed. Please confirm why i have to pay extra when i paid the interest on 29.04.17 even my due date is 02.05.17!!!. Last 3 times also i have same experience and i have made the extra payment. But this time i can’t able to make the extra payment because i have don’t my payment on timely and which was failed due to your server system issue.
Now also i ready to make the payment but i have requested to them to do not charge the roi.. Please enquire about my cause and confirm to make the payment in same roi. Also advise your branch to respond the customer in proper way if i went to branch for service they have taken minimum ½ hour time to process. Request your immediate action and help
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