[Resolved]  Fedbank Financial Services — money debited from my account but it didn't paid the bill

Address:Thrissur, Kerala, 680666

Hi iam shaji navas,
I done translation through the fed mobile app to pay kseb bill. But the money has been deducted from my account and it didn't pay the bill. It shows that the transaction was unsuccessfull but it deducted money from my account. Please give back my money. Its rs:793. Please help me in this case. If anything necessary please let me know.
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Oct 17, 2019
Complaint marked as Resolved 
FedBank Financial Services customer support has been notified about the posted complaint.
Verified Support
Sep 16, 2019
FedBank Financial Services Customer Care's response
Dear Sir / Madam,

We tried tracing customer & transaction details but are unable to get the same due to incomplete information produced. We request to share Loan Account Number of customer in order to proceed further.

In case of any further assistance, we request you to mail your query or request at [protected]@fedfina.com or call on our customer care no.[protected]. We request you to mention your loan account number in all our future communications.

We assure you with our best of services,

Thanking you,

Yours sincerely,

Customer Care,
Fedbank Financial Services Ltd.
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