Fiat India — fiat linea engulfed in smoke

Address:	560068
Website:	www.fiat-india.com

#fraudfiat
Bangalore, india - my family and i had a narrow escape after my fiat linea t-jet, i was driving, was engulfed in smoke (The other day). The incident happened around 11:30am on 12th august'2017. I was stuck in a traffic jam at hosur, tamilandu and was on my way to chennai (From bangalore).

The moment i reached a crossing in hosur, i brought my car to a halt and switched off the engine as we noticed smoke was coming out of bonnet and also inside the car. Sensing trouble, we immediately got out of the car, which was soon engulfed in smoke. We were scared that the vehicle could catch fire and hence disembarked immediately. We called up the local residents for help. A few people helped us out and mentioned that it could be because of some wiring issue or some relay thing. One local mechanic even changed the relay and asked us to continue with the journey. Because of the heavy smoke, we decided to drop the plan of long drive. We stood there for approximately 2 hours so that engine would be cooled down and then returned back to bangalore.

We visited our fiat dealer vecto motors who assured us to check the same. I got a call on 17th august from vecto motors that clutch plate of the vehicle was burnt off and needed to be replaced. I argued that vehicle is just 12000km/approx 1.4 year old then how could this happen. They were repeating only one thing that i would have to pay rs 24, 000 for the same. Not even fca customer care helped me with the same but one lady mentioned that it would fall under warranty. I lodged a complaint on fca website and also wrote an email. The biggest surprise of my life; fca closed the case withing 1 hour. Again i contacted fca customer care and somehow got in touch with fca crm karnataka mr. Abdul. He agreed to help me and conferenced the call with vecto motors. He promised that after removing the clutch plate they would check if the issue would be covered under warranty or not. And, if it is not then the fca crm team/mr. Abdul will try to do something. But, vecto motors were kept on repeating that i would have to pay. If i have to pay then what is the role of fca crm? Since from the begining they are mentioning that clutch plate was burnt off and i have to pay that means they will not check for the warranty and obviously fca crm will not look into the matter as they promised for the same. If vecto motor is right then fca crm is telling lies or if fca crm is right then vecto motors is telling lies. Vecto motors even indirectly mentioned that it was because of my driving style and it could happen with anybody. I even told them this is the 2nd car and the first one is hyundai i10. Same driver different car and it happened only with the least selling car of india and i dare to say zero trust company. My hyundai i10 is running like a champ; with zero issue. I even mentioned that clutch plate would have burnt off but that is not the issue. The issue is fca gave me a low grade clutch plate. And if i go by their logic then for 1 lakh km run, i would have to change clutch plate 8 times. Because, it is normal and my driving style will remain the same. And guess what nothing will happen with hyundai i10 only fiat line t-jet.

Nobody is addressing my issue and mr. Abdul is also not coming on the line and replying to the mail.

Fca - fiat india - please look into the matter and don't mention that i will have to write to some email id as i already wrote and nothing happened.

Lost trust in you but want to see if you are going to stand by your words.

Anyhow, the trending tweet for you is #fraudfiat. If you back-off from your words then i will make sure that it will be a box-office hit.