Fibervalley Communications Pvt. Ltd. — Complaint About False Resolution of Service Complaints and Refusal to Compensate for Outage

Address: 1-2 1st floor annapurna shopping center, opp dhanmora complex adajan patiya surat

Dear Sir/Madam,

I would like to file a complaint against Fiber Valley Communication Private Ltd. regarding poor service and unfair treatment.

The company's network device in my area was stolen, resulting in my internet service being unavailable for more than 25 days. During this period, I filed two complaints, but both were marked as resolved without restoring my internet connection.

The company's representatives have now informed me that if they install a new device to restore the service, I will not be eligible for an extension of my subscription for the 25+ days during which the service was unavailable. Instead of taking responsibility for maintaining their network infrastructure, they are holding customers responsible for the consequences of the theft and refusing to compensate for the prolonged service outage.

I request TRAI to investigate this matter and direct the service provider to:

Restore my service without any additional burden on me.
Extend my subscription by the number of days the service remained unavailable.
Ensure that customer complaints are not falsely marked as resolved without actual resolution.
Take appropriate action against the service provider for deficiency in service and unfair customer practices.

I have records of the complaints and can provide them upon request.

Thank you for your attention. I look forward to your prompt intervention.

Yours sincerely,

mohammad zaid vhora
[protected], [protected]
Account number :H122387
i/1 bhavana nagr soc udhana yard limbayat surat