I ordered a Moto E13 phone from FlipCart on October 28th, 23.However, because the phone is broken, they are refusing to offer me a refund for the product; instead, they promised me that they would replace it, but they haven't picked it up in time. I've tried to get a refund from Flipkart, but they say that their refund policy isn't available.
I simply want my money back, and that hasn't happened with any other
request for refund
order id: OD[protected]
order date :28/10/23
delivered date 1/10/23
replacement date 6/11/23
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