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Complaint Against: Fire-Boltt (Official Website)
Product Name: Fire-Boltt Legacy Smartwatch (Silver SS)
Order Number: #[protected]
Invoice Number: BGMB2C24/13879
Invoice Date: 20th May 2025
Delivery Date: 25th May 2025
Mode of Payment: Prepaid (Online)
Nature of Complaint: Defective Product, Unprofessional Customer Service, No Timely Resolution
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Complaint Description:
I am filing this complaint against Fire-Boltt for delivering a defective smartwatch and providing extremely poor customer service with no resolution despite repeated follow-ups over the past three weeks.
Details:
I purchased the Fire-Boltt Legacy Smartwatch (Silver SS) from their official website on 20th May 2025, and the product was delivered on 25th May.
From the moment I tried using it, I found that the sensor was completely non-functional. The screen kept showing:
“Please wear the watch properly.”
even when worn correctly.
This means I received a defective product that fails to perform its basic advertised functionality.
Complaint Timeline:
On 28th May 2025, a representative named Sagar asked me to send pictures of the outer and inner box, which I sent the same day.
On 29th May, another support person Komal again asked for the same images. I complied and resent them.
A few days later, I received a message from Rahul, who again asked for the exact same images, making it the third time I had to send the same thing.
After that, there was no communication for several days. When I checked again, I found that Sagar had responded 5 days earlier asking for a video demonstration of the sensor issue, but it was buried in previous emails.
This was after I had already provided all necessary evidence — not once, but three times — and waited patiently for over 3 weeks.
Despite all this, there has been no resolution, no replacement, no refund, and no accountability. The support system appears completely mismanaged, with no internal coordination or serious intent to resolve the issue.
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Resolution Sought:
I request the following from Fire-Boltt:
A full replacement of the defective smartwatch
OR
A complete refund of the product amount
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