First Flight Courier — Courier delivery issue and unethical behaviour

Address:

Pune, Maharashtra

I had sent my courier from Pune(Jejuri) to Banglore on 21/08/2015 (Consignment No.-M991B2414889). It reached at Banglore, we tracked it online. But after 24th Aug, the status was not at all updated till 28th Aug. And on 28th Aug, it was directly updated saying "It is Returning". Reason was-Wrong pincode. My explanation is- 1) Pincode was correct 2) It was delivered 3 times before on the same address. Then how come not this time? 3) Phone numbers of both the parties were written on the parcel. But nobody from company ever contacted in case of some doubts in address. 4) We are trying to reach Pune and Banglore company people, but they have their stupid reasons not to respond. Their phones are switched off, not receiving etc. One person cut the call on my face while I was talking! Why to hire such people who have no concern with company and customers! I almost called 20 to 25 times on various numbers to stop that parcel from coming back. ALL USELESS. 5) Destination party was ready to receive the courier from head office or any office, but nobody received our calls lateron (Not even so called "customer care"). Infact the person from Pune started blaming me for wrong address! This is simply ridiculous! Not at all acceptable behaviour of company people! 6) It really caused my huge loss, monetary plus mentally. The destination party was one of my customers of my business. My products are coming back, so that loss.plus the customer is never gonna order anything from me-another huge loss! n calls to these stupid company people-3rd loss. I am never gonna trust firstflight. Its not at all worth! If you do not care for your customer, then eventually you will lose your customers.. Please respect customers and give them good service. 7) People to whom I am contacting since 2 days are- [protected] / [protected] - Jagdale (Saswad, Pune) [protected] - (Jejuri, Pune) [protected] - (Banglore Office) 8) I claim my courier charges- Rs. 180 and telephonic loss- Rs.50 (Not claiming any of my business loss, which is caused just because of FirstFlight)