First Flight Courier Ltd. — Non delivery of courier no o991b3007995/ no response on customer care/ misbehave by customer care employee

Address:

Gurgaon, Haryana, 122001

i booked a courier no. o 991b3007995 from gurgaon to ranchi on 18th june with your bull courier by mistake. current status of delivery is attached. i have following complaints.
1. courier booked on 18 th june. when it goes by air how it reaches in ranchi on 22nd.
2. your staff is so royal that courier reaches at branch in ranchi in morning and it cant be delivered on the same day. even post office delivers before you.
3. customer care of gurgaon is so caring that it picks once only out of 10 calls if you call them. once lady by the name of jyoti picked up phone when i asked for reasons not picking phone her reply was that server is down so phone are not working. she was rude, misbehaving and non cooperating. she deserves nomination for best customer care employee.
4. then i had spoken to her senior rahul. who was equally rude & misbehaving. he promised to get back soon for resolving problem, but that reply is still awaited even after 24 hours of conversation.
5. no body in your company knows about your ranchi contact no.s.of first flight office.

very pathetic state of affairs for a brand like first flight courier.