First Flight Courier — Mobile phone stolen from shipment #F981B0762778

Address:

Bangalore, Karnataka

Hi there, I have sent a mobile from First Flight courier shipment #F981B0762778 from HSR Bangalore to Rampur UP on 24/Aug/2015. I have informed the shopkeeper that I am sending a mobile and he asked me extra Rs 120 for its insurance apart from the courier charges Rs 240 and asked me fill a declaration form about the mobile details and it's value. Today, 31-Aug-2015. It reached the destination. The courier boy denied to open the packet in front of him to verify the content (mobile) saying that he(First Flight) does not provide open delivery and ran away after handling over the packet and get the signed from my brother. My brother was surprised when he opened it. The mobile was missing from the box. I raised a complaint at both source and destination e.g. Bangalore and Rampur. But I have not heard anything back from anyone. I am still waiting for their response.