First Flight Couriers — Complaint against non delivery of courier as well as bad behaviours

Address:	Gautam Buddh Nagar, Uttar Pradesh, 110096
Website:	www.firstflight.net

Dear sir/madam,
my courier (cheque) on a/c of ramesh residence of khoda, noida, u.P from safe shop janakpuri was dispatched on 01/06/17 through first flight courier docket no. D991z6258261. Accordingly the above courier was arrived at noida hub, address- b/26, sector-64, noida, u.P. And called from no. [protected] to individual on dated 08/06/17 to receive courier from their office address as mentioned above as the delivery of above courier is not available on khoda address as intimated by him. In this regard, the courier representative was requested to handover the courier at the nearest point (metro hospital, sector 12, noida) as the office is so far from the residence, but the representative is misbehaved and denied to hand over the courier and forced to collect same from office address.
Further he returned the courier without delivery. It shows negligence and misconduct with customer. In this regard, kindly clarify the following points:-
1. When the courier is not deliverable then why it would be collected from origin station?
2. If courier is collected then why it could not be delivered?
3. If courier is necessary to collect from the courier office then what is meaning/advantage of courier facility?

for your ready reference, the call recording with courier boy and customer is attached with this mail.
Requested for appropriate action and confirm by e-mail.