First Flight Couriers — complaint against the reference no. u991b0284859

Subroto Dutta

from Pune, Maharashtra

Address:	East Singhbhum, Jharkhand, 831011
Website:	www.firstflight.net

I had submitted my letter to first flight, sonari, jamshedpur on 22-sept-17 to be dispatched to kolkata. As per their commitment it was to be delivered by 24-sept-17. As on date it has not reached and no one from first flight is picking up call from last 04 days to answer my query. It was communicated that it is an urgent document and is related directly to educational purpose. My purpose is defeated and i am under great loss. Earlier on the same address i have sent documents from this courier service which has reached without any trouble.

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First Flight Couriers customer support has been notified about the posted complaint.

Oct 03, 2017

Updated by Subroto Dutta I would like to bring to your notice that several times I have visited their office (Firstflight, Sonari) to know the status. Unfortunately the employes in the outlet are least bothered and do not pay any attention to the customer requirement.
Secondly the contact numbers displayed in the website of Firstflight are of no use, either they are switched off or no one responds including their customer care number.

Oct 05, 2017

Updated by Subroto Dutta As on date the letter has not reached the destination in-spite of my regular follow up from last two days with Firstflight customer care, Jamshedpur (contact no.: [protected]). Surprisingly, no one is responding at firstflight Kolkata hub office. From 24-Sept'17 the letter is lying at firstflight hub office and it has crossed 12 days...

The matter is becoming serious and request your office to kindly intervene into it and impose fine.