First Flight Couriers — Consignment Number:J991M4901701(Wrong Delivery)

Address:	Lucknow, Uttar Pradesh, 226006
Website:	www.firstflight.net

This is to bring under your notice that My Father, Mr Manoj Kumar Chaturvedi had sent a DD to Lucknow from Jaunpur where my brother lives for his Admission Fee through First Flight Couriers.
Consignment Number:J991M4901701
On the system it was showing that its delivered on 10th August 2016 to person named Shivakant.
But was not received by my brother and neither he knew anyone named Shivakant.
when my father called the Lucknow Mahanagar office of First Flight,
They talked in a very bad and rude manner and in spite of helping,
disconnected the call.
When we enquired personally in the neighborhood, we came to know that it had been delivered in the next building guard and neither my dad nor my brother received any call at delivery or message.
It was an emergency as the Demand draft was to be deposited, failing which the admission of my brother was rejected.
I desire a apology letter from First Flight Mahanagar, Lucknow Branch.
and the Amount refund.