First Flight Couriers — Content of parcel stolen

Address:	Mumbai City, Maharashtra, 400709
Website:	Www.First flight.net

Consignment no. C991b2264897. Content of the parcel was two pair of footwear out of which one was a shoes stolen by the courier company. The courier came to koparkairahne branch at 3.13pm on 2nd june and i had personally visited the branch at 5pm on 3rd june to collect the package. Weight was 900gms when it was sent, when i received it was only 400gms

When i complained to the branch they said call and inform the customer care and the customer care agent was not ready to take the complaint and was asking me to mail them, forcefully i told them i will not cut the call until i receive a complaint number and got it.
Complaint number: b[protected]
Later when i mailed them they said the package was delivered, however i had refused to accept it and returned it to them.
Meanwhile when we questioned the branch as to why the parcel was lying there for more than 24 hrs they said they had too many packages to be delivered and less staffing, which is not the right thing as their work is to deliver it on time and not to steal the content.

Additionally the package was completely covered in clear tape when it was sent, but the parcel i received was having brown tape on one side and the new pair of footwear was around 5k worth which is missing now.

Worst decision to have sent it thru first flight and also the people working have no ethics and have no manners