First Flight Couriers — Delay/in delivery and misbehaviour of employee

Address:

East Singhbhum, Jharkhand, 831001

Dear concern,

This is to inform you, we have released one courier on 13th jun'17 for patna, which has been booked at your jamshedpur hub on 14th, till 20th we haven't get any update.

Consignment number is : u[protected]

On 20th i called the local office, where no one has picked the call, then have called the gm, mr. Basant, he has assured me to get the courier delivered.

The very next day i have received the call from my home that the courier person is saying due to shortage of employee he is unable to get the same delivered, then have called mr. Ranjeet (Gm-patna) on [protected], he is saying pl. Send someone to collect the courier else we will again send the same to jamshedpur.

Pl. Let me know, this is how the person is talking with a customer being a senior official of the company, then how his executives will revert to us, and if the no one was available why the courier was pending for next 7 days.

This must be answerable.

This is regarding only one courier issue, i am writing to, being an individual customer.

Pl. Note it down, i am working in telecom company and in regular basis sending couriers to the respective clients, 5 out of 10 courier is getting returned, saying address not found/customer not met.
Pl. Note this, all our couriers are getting done to factories and plants at main jamshedpur city, how come the address is not getting find by the person, where i am clearly mentioning the phone number also.

Would request to enhance the level of your services and basic behavior.

Regards,