First Flight Couriers — item not delivered yet

Sir item was booked on[protected] from mohaddipur, gorakhpur for lucknow. Still item has not been delivered. On checking on line status not clear only showing out of delivery on dated[protected]. The no is j991m8079417.
May i know how many days first flight courier takes for delivering an item from gorakhpur to lucknow. Moreover what action is taken regarding non seriousness of delivery man. I would like to draw your attention that no contact has been made yet.
Waiting for you reply
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