His is to draw your attention to the unsatisfactory courier service by your company. your staff member assured to deliver the packet within three days, but failed to fulfill his promise.
Not only has the parcel not been delivered till date, but there has been no satisfactory measurements taken on the part of your company to give details of the delay. I regret to say that I am literally disenchanted by the service provided by your company this time. I never complained about any of your services during the past three years. But this time it was a big letdown.
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