First Flight Couriers — Multiple complaints

Address:

Bangalore, Karnataka

I was to receive a consignment on the 3rd week of Mar'15 but I am yet to receive it !! There was no call or status update from First flight. Courier was received by Whitefield branch on 22nd Mar'15. When I had called the branch to check on the consignment, their initial response was 'we have not received a courier for you'. Then I had to check on the website and tell them that 'It was received by your branch on 22nd Mar'15 but I am yet to receive it'. Then he(supposed to be branch incharge !! ) realized and told yes we have received and returned to Mumbai !! I had asked for what reason and the response was your address was not clear !! I had to explain that I had received at least 25 - 30 couriers at this address from other courier operators and why was this hiccup from First flight ?! His response was amazing "We do not know your address" I had asked at least you could have called so that I would have helped you reaching the spot. His answer was "We do not know your contact no" !! I asked him 'you do not know the address for delivery and do not have the contact details of reciepient, do you think it is my mistake ?' His reply was 'we do not have details and we cannot do anything'. I had also called customer care thinking they will at least address this issue but for my surprise they were not even interested to guide me what next !! Hence, writing this with loads of hopes.. I can be reached @ [protected] for more details on this. Thanks, Mohamed Imthiyaz