First Flight Couriers — my pan card delivery never happened

Address:

Mumbai City, Maharashtra, 400058

My pan card was supposed to be delivered which never happened.. I was told that the delivery executive tried and wasnt able to deliver because i wasnt at home which is completely untrue then i was given a number of the executive and was asked to call n cordinate with him but his no. Is always switched off i even hav a letter box at my building where he could hav dropped my pan card but dint do that as well which shows he never tried and now i have been told my package has been sent to pune... I hav a passport appointment and need my document here are the deyails of the same and please fire this delivery executive for not doing his job
Dear customer,
Cn:b904z0073956 is pending for delivery.
Contact:shop no 16, ground floor, damji shamaji udyog bhavan, veera desai road, andheri (West) maharashtra mumbai 400053 call:[protected] thank you for choosing first flight.