First Flight Couriers — Non delivery of domestic consignment under air freight door to door incoterm

Address:

495671

One of the worst courier service provider ever i have seen in my life, he asks consignee to come and collect the consignment because he don't have delivery guy and he don't deliver consignment in Janjgir premises, his licence should be cancelled. This kind of people use to beg at the time of getting the franchise and after that he forgets his responsibilities. I have complained to M/s First Flight management. boyops To boycsd RAJ [protected]@firstflight.net [protected]@firstflight.net O.P.[protected]@firstflight.net [protected]@firstflight.net [protected]@consumergrievance.com Dear Team First Flight, Good Evening!!! Thank you for your intervention on the matter, however I would like to bring in your kind accord that the consignee has not asked to hold the consignment. Your local courier partner located at Champa location has hold the consignment with a statement that "I don't have delivery boy to deliver the consignment and we don't deliver the consignment at your location viz is Janjgir-Champa". However my consignment is under door to door delivery incoterm. This is not the first instance where your local partner located at above said location (Champa) has denied the delivery, repeatedly he refuses and ask consignee to come and pick the consignment from his office location at Champa. I request M/s First Flight Management to intervene on the matter and give a strict instruction to your local partner to deliver the consignment without any re-probation. Ultimately he is spoiling the name of M/s First Flight. Please take the matter on priority and deliver the consignment by today itself or latest by tomorrow morning. Regards, Raj Sinha Contact no. +91-XXX XXX XXXX Save Tree!!! Go Green!!! Hide original message On Friday, 26 May 2017 5:09 PM, boyops wrote: Dear Sir, As per our Raipur branch subject consignment is hold on consignee's request. Regards, Riya Sr. CSE. First Flight Couriers Ltd - Mumbai Tel : 39444444 / 39557829 |28301688 Email : [protected]@firstflight.net | Url : www.firstflight.net ----- Original Message ----- From: boycsd To: RAJ ; [protected]@firstflight.net ; [protected]@firstflight.net ; O.P.[protected]@firstflight.net ; [protected]@firstflight.net( MS.UJWALA ) Cc: [protected]@consumergrievance.com Sent: Friday, May 26, 2017 3:35 PM Subject: Re: Non Delivery of Consignment Number XXXX XXXX XXXX Dear Ms.Riya, Pls take care. Thanks & Regards.., Supriya First Flight Couriers Ltd. Sr.CSE - Mumbai. Tel : 39444444 Url : www.firstflight.net ----- Original Message ----- From: RAJ To: [protected]@firstflight.net ; [protected]@firstflight.net ; [protected]@firstflight.net ; O.P.[protected]@firstflight.net Cc: [protected]@consumergrievance.com Sent: Friday, May 26, 2017 7:39 AM Subject: Non Delivery of Consignment Number XXXX XXXX XXXX Dear Team First Flight, Good Morning!!! Consignment Number:- XXXX XXXX XXXX Date of Dispatch of Consignment:- 10th May 2017 Expected Date of delivery Consignment:- Latest by 15th May 2017 Mode of Logistics:- Air Transport (Urgent) consigner Pin code:- 400 031 Consignee Pin Code:- 495 671 Consignment Item:- Important Documents This email has reference to non-delivery of my consignment as referred above. I would like to know the status of my consignment, I have given my consignment under Door to Door delivery from Mumbai (400 031) to Champa-Janjgir, Chattisgarh (495 671). The consignment was given under air fright and sent on very urgent basis. However it was committed by the M/s First Flight representative that the consignment will be delivered within 3 days but since consignee belongs to rural area therefore it may take 2 more days and latest by 15th May 2017 the consignment will be delivered positively. Moreover it has passed more than 15 days and still consignment is not delivered to consignee and while tracking online the status shows only in transit. I request M/s First Flight to take the matter on priority and deliver by today itself without any further delay. Is this a way to hold the consignment after all commitments to the consignor? How can such a reputed logistic company can be so irresponsible to deliver a important document? I request to M/s First Flight Management also to intervene in the matter. Enclosure:- Regards, Raj Sinha Contact no. +91-XXXXXXX Save Tree!!! Go Green!!!