First Flight Couriers — Product returned to origin even without any effort for delivery

Address:	Sultanpur, Uttar Pradesh, 228001
Website:	Www.firstflight.net

Sir/madam
I want to let you know that i pawan tiwari have sent a courier through first flight on 08/06/2017 from sultanpur (228001) to varansi (221007) and told their representative that its ugent. He assured me that courier would be delivered by 10/06/2017. When courier was not delivered on that day i started visiting sultanpur office of first flight and they told there is no connectivity so we couldn't track the shipment. Then he gave me contact no. Of a madam named sanju of varansi office but even my continuous efforts she never picked my call. Today i again visited sultanpur office and they contacted sanju of varanasi and she said that area pin code is not serviceable and when i checked on first flight website its showing that this area pin code is serviceable. Further i want to tell you that neither a call is made to sender not receiver regarding the courier. This was an urgent courier i want to ask you why it took 8 days to decide that whether area pin code is serviceable or not? And if it was not serviceable then why i have not been informed from their end? For what they guys were waiting about? If it is showing serviceable on their website than how their employee can say that its not serviceable? I have sent an email on [protected]@firstflight.net on june15 and again on june 17 at [protected]@firstflight.net regarding this but not even got a reply from their end. I got my courier returned on 19/06/2017 which i have sent on 08/06/2017 that too for varanasi after 11 days. This shows negligence from their end and is total breach of consumer service policies.
So i request you to please have a look into the matter and resolve my issue as soon as possible.
Expecting your early and favourable response.
Regards
Pawan tiwari
[protected]