First Flight Couriers — ref no. r[protected] courier not received at destination address

Address:

Korba, Chhattisgarh, 495452

Reference no.: r[protected]
Please note that courier is booked through first flight ambabari, jaipur branch on 6th of march 2019 to be delivered at below address:
Vinod agrawal
Kanha provision store
Shop no. 5,
Purana shopping centre
Urja nagar, gevra
Dipka, korba (Chattisgarh)
Pin code : 495452
Phone no.: [protected]

Confirmed that the courier will be delivered in 2-3 days, however till now it is not recieved.
The courier item is my mother hearing aid machine and urgently required because she will now travel to pune in just 2 days.
As per online status it is showing that item is delivered today but it is not recieved at yhe given address.
Please check why it is not delivered till date and why not deliered to correct person.