First Flight Couriers — Shipment not delivered.. Emergency bank document... Irresponsible response from qatar operations

Address:

23561

Irresponsible service and very bad response of first flight courier, doha qatar.

Regret to writing this polite mail against qatar operations team.

I have booked an urgent shipment from doha, qatar to palakkad, kerala and it is not delivered on time. Shipment was an important things which was necessary to submit at bank before deadline (15/1/17). The shipment destination point was palakkad, kerala. It was stuck in bangalore unnecessarily due to very bad coordination in shipment transit. I have requested many times for alternate options to avoid this delay but i never get proper information from qatar team and i can say those personnel are not trained enough to provide customer service.
I didn't get at least a contact points at bangalore transit dhl to coordinate on time.
Now i am facing big problem from bank to clear the family pension due to the delay response. I am really unhappy / disappointed for this irresponsible response from qatar team and humbly request for the compensation for the loss which i face on this delay.

Attached herewith the shipment tracking status report dated for your kind reference.

Kindly consider this request for your understanding and necessary action.

With best regards

Smitheesh k soman
Doha qatar