First Flight Couriers — shipment not yet delivered from 22nd nov'17

Gaurav Lavit

from New Delhi, Delhi

Address:

110077

Dear concern,

This is to inform you that, i have received and sms for my shipment on 22nd nov'17, that my shipment has booked from your end and dispatched the same.

The shipment is arrived at dwarka branch on 27th nov'17, and out for delivery on 6th dec'17, instead of reaching in nov month, & now when i checked it thru online its showing as address is insufficient, but no one called me to reach us...& my address is so simple & easy to reach..

Its shows like you guys are working like a government department, no one has bothered about the customer... So pooooooooooorrrrrrrr service i have seen in my life... Dshl is so far better then u...

Kindly arrange to send my shipment by this coming 2 days else i will put it across on social media about your pooooorrrrrr, worst service...

My contact number-[protected], [protected]

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First Flight Couriers customer support has been notified about the posted complaint.

Dec 13, 2017

Updated by Gaurav Lavit From: "Gaurav Satwasiya"
Date: Dec 13, 2017 9:26 AM
Subject: Worst & Pathetic & poor service--B903Z2998044
To:, , , , , , , , , ,
Cc:

Dear Sir,

Sorry to interrupt you from your busy schedule.

Kindly intervene in my below problem, wherein I'm unable to get my shipment...please help to get it the same as ASAP.

Thanks

Gaurav-[protected] & [protected]

[protected] Forwarded message[protected]
From: Gaurav Satwasiya
Date: Tue, Dec 12, 2017 at 4:03 PM
Subject: Re: {Disarmed} Re: ARRANGE DELIVERY ON URGENT BASIS======B903Z2998044=======PANCARD
To: ccmumbai
Cc: "Branch - Palam (Delhi)"

Dear Sonia,

I have spoken to Amar he has given me negi number who is located in mahipal pur then I called him he give surrender number and his number is not getting answered.

Now u told me who is the right POC for that, do some work instead of playing on mails...

This is the 3rd class service and response that I have seen from Sach a good company..

This is my last mail., afyart that I am going to escalate this to higher official.

Thanks!!

On Dec 12, 2017 11:44 AM, "ccmumbai" wrote:
Dear Mr. Amar,

As discussed pls provide delivery status once the c/ment is delivered is delivered today.

________________________________________

Dear Mr. Gaurav,

Pls contact Mr. Amar - [protected] for any quiry.

Thanks & Regards,
Sonia
----- Original Message -----
From: ccmumbai
To: Gaurav Satwasiya
Cc: Branch - Palam (Delhi)
Sent: Tuesday, December 12, 2017 9:55 AM
Subject: Re: {Disarmed} Re: ARRANGE DELIVERY ON URGENT BASIS======B903Z2998044=======PANCARD

Dear Mr. Amar,

Pls cordinate with the customer.

Thanks & Regards,
Sonia
----- Original Message -----
From: Gaurav Satwasiya
To: ccmumbai
Cc: Branch - Palam (Delhi)
Sent: Tuesday, December 12, 2017 9:51 AM
Subject: Re: {Disarmed} Re: ARRANGE DELIVERY ON URGENT BASIS======B903Z2998044=======PANCARD

Dear Sonia,

I have tried Amar number he told me that he is not doing delivery and another contact is getting off.. Kindly confirm and deliver my shipment as asap.

On Dec 12, 2017 8:42 AM, "ccmumbai" wrote:
Dear Mr. Gaurav,

Pls contact Mr. Amar of Dwarka Branch for any quiry - [protected] / [protected]

________________________________________

Dear Mr. Amar,

Pls cordinate with the customer and arrange delivery on urgent basis.

Thanks & Regards,
Sonia
----- Original Message -----
From: Gaurav Satwasiya
To: ccmumbai
Cc: Branch - Palam (Delhi)
Sent: Monday, December 11, 2017 9:12 PM
Subject: Re: {Disarmed} Re: ARRANGE DELIVERY ON URGENT BASIS======B903Z2998044=======PANCARD

Dear Ms.Sonia,

Still no one has contacted me as of now!!

Kindly make it fast & delivered on address else give me your MD & CEO contact number for further escalating.

Please call me @ [protected] or [protected] if any disconnect.

Thanks!!
Gaurav

On Mon, Dec 11, 2017 at 3:54 PM, ccmumbai wrote:
Dear Mr. Amar,

As discussed pls arrange delivery on urgent basis.

Thanks & Regards,
Sonia