First Flight Couriers — Used up courier received

Address:	600033
Website:	www.firstflight.net/home.asp

On 2nd Nov, 2015 my friend sent a surprise gift to me from Hyderabad to Chennai, at my residential address. Starting from 6th November, because the items sent were perishable in nature (i.e. food items), my friend upon knowing that the courier had reached Chennai, started enquiring First Flight Courier's customer care about the status. Their customer support would either not be available, or show that my address was insufficient for the delivery (Very surprising, as I receive all my mails and couriers on the same address). I am attaching the photo proof of the tracking details of the courier. When the surprise did not remain a surprise anymore, as the courier started getting delayed, and my friend started getting about the contents getting rotten; I was told by my friend to follow up with the courier company as well. I was then told by a representative that I would receive my courier on the 9th of Nov (never happened). Today (10th Nov) I travelled around 30 kilometre from my place to First Flight's warehouse (at Chitlapakkam, Chennai); doing First Flight Courier's job of delivery the product to me, the customer. After much of the initial 30 minutes of panic, a few workers at the warehouse were able to locate my courier for me. And to my utter disgust and anger, the box had been torn open at one corner. (Attaching pictures of it) A few biscuit packets had been finished off, leaving just the wrappers behind. Such a shame. I was so disgusted and infuriated the very moment I had my first look on the huge hole on the box. How shameful that this is the kind of respect and care First Flight Couriers pays, for the trust by which its customers send important stuff via it!! How unprofessional, disrespectful and careless of a company that claims to have tens of branches all around India. Not only the sight of my box made me absolutely disgusted with this company's attitude towards their customers, there were a few other things, with attached photo proof that I wish to bring to the readers' notice. Following are the ones I am submitting with photographic proof, so I don't have to argue with anyone going against my observations. While I was at their warehouse today: 1. I saw hundreds of packaged boxed spread around the floor, some thrown at corners, some stacked against each other irrespective of what was inside them. 2. There were a few bagged packages, that I could see opened up. For instance I took a picture of a package with a shirt inside it peeking out of the packaging. 3. The stuff was lying around throughout the whole warehouse, unattended, disarranged (that is probably why it took them 30 minutes to find my package). I could have easily picked up a few boxes (small or medium sized) and snuck out of the warehouse, and none would have know. Such is the kind of security of those deliveries, the customers keep waiting for. Needless to say, I did not receive the box. I have contacted one authority today, but I am unsure if he would do anything. The box of sweets and snacks, although costed my friend 1200 rupees; it was more the element of surprise and emotion, that was precious and important. Nothing that this company will do can bring that good feeling. I do not know how much effective this "complaint" may help me. The complaint might seem full of anger and bitterness, but that is exactly this is meant for. First Flight Couriers, you owe me 1200 + 100 (my fuel wasted on nothing) = 1300 INR. You can have those sweets and snacks to celebrate your Diwali. I have a pretty darn good network of socially active friends. I will refrain from putting this on the actual social platforms (Facebook, Twitter etc.) only for the next few days. If this is not resolved in time, I am sure my social network can do a decent harm to your reputation.