First Flight Couriers — Very Late -Even not reached till now

Address:	123501
Website:	-

Dear Sir,

I booked a courier from chennai to Bawal, Haryana.
It was vey urgenct, so we booked from courier .
If it is huge delay, then what is the meaning of courier by air. In that time i can get my parcel by raod also easily.
My docket no is # C991M0090173
Cust care person told me that it is hold .
last 3 time also same situation .
Still my courier is in transit.