First Flight Couriers — very long delivery

SIR, I BOOKED A VERY IMPORTANT CONSIGNMENT FROM DURGAPUR TO VISKHAPATNAM, ANDRA PRADESH ON[protected] AT 10 AM AT DURGAPUR, CITY CENTRE OFFICE AT WEST BENGAL. THE CONSIGNMENT WAS REACHED AT KURMANNPALEM, WHICH IS APPROX 6 KM FROM THE DELIVERY POINT ON[protected] AT 12.01 NOON. FROM[protected] I PHONED TO ALL CONTACT NOS IN DURGAPUR, KOLKATA, VISKHAPATNAM HUM, BRANCH, CUSTOMER CARE MORE THAN 200 TIMES FOR DELIVERY THE CONSIGNMENT. BUT INSPITE OF THAT THE CONSIGNMENT WAS NOT DELIVEREED[protected]. I HAD WRITE TO THE COMPANY IN THEIR EMAIL BUT NO REPLY RECEIVED. the letter is given below-

Immediate delivery
Yahoo
/
Sent

Amal kumar Som
To:
[protected]@firstflight.net

27 Mar at 1:56 PM

Dear sir,

I have booked a consignment from Durgapur to Viskhapatnam. I booked it on[protected] at 10.00 AM and the consignment no is
E991Q2800100, DT[protected]. I tracked it and found that it reached the Kuemannpalem on[protected] at 12.01 noon and then it was laying there till[protected], 14.00 hrs. I have run from pillar to post and also ur office at Durgapur, phoned the conytacts nos at Kolkata, vizAG atleast more than 200 times from[protected]. But I am now exhausted and also contacted customer care. All are hopeless and the consignment recahed at Kurmannpalem on[protected], just 8 KM from the Destination and till 27-03-`18 it was not delivered. Is it OK. For god's sake pl take immediate action to deliver it otherwise you will be held responsible and have to pay the compensation for Rs 1 lakh. all ur contact nos are useless.

A K SOM
DURGAPUR
AGAIN ON 28-03-18 I SENT MAIL, BUT COMPANY NOT REPLIED. SIR, I HAVE RUSHED TO THE DURGAPUR OFFICE EVERYDAY FOR DELIVERY AND AFTER THAT ON[protected] I CONTACTED A LADY OF FF AT VISKHAPATNAM HUB AND AFTER CONTINIOUS CHASING THE CONSIGNMENT FINALLY DELIVERED ON[protected] AT EVENING.

SIR, THE COURRIER IS NOT PROVIDIBG THE SERVICE AND THE CONSIGNMENT WAS UNDELIVERED FROM 22-03-18 TO[protected] DAYS). THIS IS NOT ACCEPTABLE AND I HAVE SPENT LOT OF MONEY FOR PHONING, LOCAL TRAVELLING AND THE TENSION. OVERALL THE COMPANY IS NOT BOTHERED AT ALL TO REPLY AND THE CONTACTS NOS PROVIDED IN THEIR WEBSITE IS ALSO NOT RESPONDING. THE DETAILS ARE GIVEN BELOW-

NAME= AMAL KUMAR SOM
CONSIGNMENT NO = E991Q2800100.

PLEASE LODGE COMPLAIN AND I WANT COMPENSITION FOR THIS HARASMENT.

REGARDS
AMAL KUMAR SOM
[protected]@yahoo.in
MOB=[protected]