First Flight Couriers — wrong delivery status details about b903z1578742

Delivery status shown today delivered on october 11, 2017. On inquiry no body is responding on the phone provided in the head office at chandigarh reason land line not working. Got another no from your office at sector-8 chandigarh, even nobody responded on that no. Reached your head office by cab, response is casual. After 15 minutes contacting the persons responsible for delivery, it was found that packet is still not delivered, status wrongly updated and it was delivered to-day october 13, 2017 at 1530 hrs. Is this the reputation of your company?. Thanks.