First Flight — delivery not done despite 2 weeks since dispatch

I had dispatched a courier from Pune to Palakkad, Kerala on 2nd Aug'17. I was informed by the courier executive that the package will be delivered in 4 days. But despite 14 days since dispatch, the status is showing as 'In Transit'. When I had called up the customer care, they told me it has been sent to Palakkad hub and asked me to contact the hub and provided the number as well. I tried contacting the hub but it says number is switched off. Pathetic service !
My consignment number is M991Q2886791