FirstFlight Couriers — Non-delivery of Package and Fraudulent entries in tracking log

Sarma

from Chennai, Tamil Nadu

Address:	600041
Website:	firstflight.net/trackingrequest.php?consRadio=C&trackingtextbox=m991b3934059

Ref No: M991B3934059. This was marked " Out for Delivery" at 14:28 on 08/08/2016 and was never delivered. Nobody picks up the landline in their office and all calls to mobiles are disconnected by the receiver. On 05/04, at 11:AM, finallyy someone answered the phone and said that their vehicle has broken down and they will not deliver today also. Then they updated their tracking log with : 0:00 hours - PARTY NOT AVAILABLE".
I have a suspicion that they are purposely keeping the packages and tampering with them. All of them are very rude to customers.
Since this is a very important package for me, I request you to impose suitable penalty on the company.
Since anyway they have proved that their services are third rate, their business license may be cancelled.

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First Flight Couriers customer support has been notified about the posted complaint.

Aug 05, 2016

Updated by Sarma There were some typo mistakes in earlier complaint. Hence resubmitting.

Ref No: M991B3934059. This was marked " Out for Delivery" at 14:28 on 04/08/2016 and was never delivered. Nobody picks up the landline in their office and all calls to mobiles are disconnected by the receiver. On 05/08, at 11:AM, finally someone answered the phone and said that their vehicle has broken down and they will not deliver today also. Then they updated their tracking log with : 0:00 hours - PARTY NOT AVAILABLE".
I have a suspicion that they are purposely keeping the packages and tampering with them. All of them are very rude to customers.
Since this is a very important package for me, I request you to impose suitable penalty on the company and get their branch manager at the concerned branch sacked.
Since they have proved that their services are worse than third rate, their business license may be cancelled.