Flashexchanger.com — money exchanged with flashexchanger.com but they didn't sent to the bank

I have exchanged with flashexchanger.com via paytm wallet, flashexchanger didn't sent that money to my bank account, the details are mentioned below and they are not responding to my money messages via whatsapp and facebook.
Exchange: e42bc6fe4b3d6f4fac4f
Amount send: 15562 inr amount receive: 15562.00 inr
Exchange rate: 1 inr = 1 inr transaction number: [protected]
Process type: manually status: canceled
Created on 21/03/2019 08:40:54