PayTM Mobile Solutions Customer Care
PayTM Mobile Solutions Pvt. Ltd.
Customer satisfaction rating: 5%
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17016
COMPLAINTS

PayTM Mobile Solutions Customer Care

PayTM Mobile Solutions Pvt. Ltd.

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Address
B-121, Sector 5
Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 201301

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
10857
down
5223

Phone:
Phone:
+91 12 0477 0770  [Head Office]
up
7864
down
3578
up
4944
down
2980

Additional info
Registered Office
1st Floor Devika Tower, Nehru Place, New Delhi – 110019

Customer satisfaction rating
5%
Complaints
17016
Pending
0
Resolved
868
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

PayTM Mobile Solutions related photos (6024)

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PayTM Mobile Solutions Complaints & Reviews

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Paytm — fraudulent practices

 neha.gupta31 on Jun 25, 2019
On 1 st June, Saturday at 1.30 pm I got a call on my mobile phone. Within 2 minutes there was a debit from my account of amount Rs 50000 and the amount was deposited in some fraud Paytm wallet. On calling the cyber cell of PAYTM, they said they cannot provide me the basic credentials of the person and they cannot do anything about it.
PAYTM took One week to get in touch with me.
They did not have information regarding the Fraud wallet and closed my case without giving me a solution.
Today my hard earned 50000 has gone tomorrow it will be someone else.
In certain genuine...
Complaint comments  Read comments Complaint category Banks

Paytm Mobile Solutions — paise ki beimani

 Anshul ji on Jun 25, 2019
Hey m student mene apne paytm wallet se apne syndicate bank account m urgentlly date 18 ko 1173 rs transffer kiye the jo ki ab tak bhi account m credit nhi huye hai

paytm m call kre to bolte hai hmari trf se success ho chuka hai...bank m call kro unke pass koi information nhi hai
preshan kr rkha hai agr jldi se jldi ye solution na huya to m paytm ki complaint kruga court tak bhi

contact no.[protected]
contact tbi krna agr apke bas ka ho kuch verna m khud apke agaist step lene wala hu...
Complaint comments  Read comments Complaint category Other

Paytm Mobile Solutions — amount paid for an offer phone online on 24th june 2019

 geesr on Jun 25, 2019
I have
paid rs.1699 to you for offer mobile phone as per offer message received
yesterday and you gave order no 201i[protected]accepting my payment. But you have not confirmed when I will get the mobile.I have furnished address details in full and my mobile contact no[protected].Please reply when I will get the mobile.This first time I am using offer through Paytm.Please send confirmation on the order and mail me date of delivery to my address given already.If delayed for any reason, You may refund the amount to my account with information to me...
Complaint comments  Read comments Complaint category Mobile Handsets

Paytm — salary issue

 Ratiram gurjar on Jun 25, 2019
My starting working days salary not receive
I have sent mail net ambit agency

Employees code-3050687
Name-Ratiram gurjar
working day's- 7
Date of work-09/02/2019 to 15/02/2019
Working month- February 2019

Account no. [protected]
IFSC CODE- KKBK0003547
Bank Name- kotak mahindra bank
so please provide my salary

Thanks for your regards
Ratiram gurjar...
Complaint comments  Read comments Complaint category Employees

Paytm Mobile Solutions — false charge of penalty on postpaid due by paytm.

 Abhinaw Chaturvedi on Jun 23, 2019
I have made a purchase from paytm of rs 347 on 5-5-19. After getting the delivery by 12-5-19 item was found to be wrong and i was willing to return the item but system was showing it as not delivered. Hence was not able to make return. Once the deadline of delivery passed i have initiated for return in the month of may only. But person visited on 14-6-19. Till the time as it was purchased using postpaid facility the bill generated, and in spite of my continous reminders for return people from paytm side delayed the transaction deliberately. As it was a return and payment was to be done by paytm...
Complaint comments  Read comments Complaint category Online Shopping

Paytm Mobile Solutions — wallet fraud transaction

 gaurav331023 on Jun 23, 2019
Amount of 642 was debited from my paytm wallet and as showing in passbook it was paid to mpokket merchant. I got to know about this fraud transaction by sms alert from paytm about this transaction. I have complained and contact made many times but its been 1 month and no solution is provided by them till now. Its totally unprofessional from paytm. I want my money back....
Complaint comments  Read comments Complaint category Other

Paytm Mobile Solutions — - 7419900379

 pawan$123 on Jun 23, 2019
निवेदन है कि प्रार्थी को फेसबुक पर मंजीत नाम के व्यक्ति जिसका मोबाइल नम्बर - [protected], [protected] है उसने अपना पुराना मोबाइल कम दामो मे बिकाउ बताकर प्रार्थी से 14000 रूपये अपने पेटीएम नम्बर - [protected] पर डालने को कहे जिस पर प्रार्थी ने 14.06.2019 को 14000 रूपये उसके...
Complaint comments  Read comments Complaint category Other

Paytm Mobile Solutions — not received refund for failed transaction

 akash kumar1977 on Jun 22, 2019
Not received refund for failed transaction number inb[protected]
dated:[protected].I have paid by internet banking via Axis Bank for recharge
of my videocon d2h.But my transaction of 912.6 has failed with error message and after 24 hour my refund amount is still not received nor i have received any message regarding it. please get resolved it shortly.

Name: Akash Goel
A/c no Axis Bank [protected]
vediocon d2h id[protected]
date of transaction[protected]...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Paytm Mobile Solutions — regarding bonus points

 Armaan Sidhu on Jun 22, 2019
Sir this is my request I have not get any bonus or rewards on addition of cash on my dream11 account i.e winner7894 Sir this happened with me at least five times . I have added 499 rs cash in my dream11 account on 09/06/2019 at 14.30.51 pm to get bonus of 500 but I am not able to get it yet . kindly check and resolve my issue quickly as possible
Thank you
Akash
Winner7894...
Complaint comments  Read comments Complaint category Banks

Paytm Mobile Solutions — illegally charging money

 Rajatbhatia11 on Jun 20, 2019
Hello Sir/Mam
It is hereby brought to your notice that i treid to check flight from bhuneswar to delhi for 11 May 2019. I was just trying to check out price and availabilty in the flight and it is further brought to your notice that to fulfill your illegal means and wants the same was selected and booked through paytm postpaid method which was illegal used by you to earn and make consumer suffer and extract high earn money of consumer. I duly brought it to your notice by calling on customer number telling them what really happened and requested them to clarify and cancel the same and informed...
Complaint comments  Read comments Complaint category Loans

Paytm Mobile Solutions — ticket cancellation not refunded

 seshukumar vandrangi on Jun 20, 2019
Seshukumar vandrangi
Attachments
12:13 PM (2 hours ago)
to Paytm

I have booked a ticket[protected] from JANGAREDDY GUDEM to eluru on 13-June 2019. Since I had to cancel my journey, I tried cancelling at 8.10pm while the bus is at 9.45pm. The cancellation was not successful due to app error. I have attached the screen shot for the same (Cancellation error screen shot). As per paytm policy I can cancel until 8.44pm (paytm policy screen shot). But when i had a conversation with paytm customer care, they told cancellation is not available (Customer care screenshot)....
Complaint comments  Read comments Complaint category Travel & Vacations

Paytm Mobile Solutions — problem in using the promo codes

 Neeraj Kr. Garg on Jun 20, 2019
Dear Sir,

We purchase so may product from paytm Mall and get the different promocodes but we could not use these promocode. Several times we talk on your customer care but did not get any solution. He demand the screen shot. We already given them but problem are still right now. He give us a referance no[protected].

We are suffring since 15 days for this issue. Each and every time someone given the new refence no. but did not given the solution.

Kindly resolved the issue earlist possible becasue last date of somay promocode near to end.

If...
Complaint comments  Read comments Complaint category Online Shopping

Paytm Mobile Solutions — return denial

 a02k on Jun 19, 2019
Firstly wrong size was delivered so, I asked qq return which was accepted and product was picked up on 2nd June but on mistake of pickup guy or company they say product was never picked. Even it was confirmed by the delivery guy product was picked that day and sent by him. Company has denied any pickup and refund this total fraud and malpractice by the concerned practice it's almost over week Customer care has come up with any solution even many end up saying that sir product still lies with me. Hereby attaching some proof that pickup guy was on 2nd June to pickup my product....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Paytm Mobile Solutions — mobile number changed

 Shabana Feriwala on Jun 19, 2019
My mobile number is [protected] and it was register with paytm but now it is out of service and now i have this number [protected] but i am not able to do kyc because aadhar is already with that number register pls help me as i was doing kyc but it is not accepted my name is shabana feriwala as i have to use paytm but cannot use as it is very helpfull...
Complaint comments  Read comments Complaint category Employees

Paytm Mobile Solutions — fraud refund

 gaurav1027 on Jun 19, 2019
Mera naam gaurav h m aap k paytm use krta hu bhut time sai ND thanks ki aap n app bnayi .bhut achi h but m bhut time sai tension m hu aap k customer service sai . MN ek bus book kri this 21may 2019 ko Chandigarh to Delhi krn k baad msg aaaya tha ki bus k breakdown h or aap ki bus cancelled KR di h .fir mn aap k customer service pr call kiya or sab btaya .vo bolo ki aap k refund aajaagya but abhi tek koyi refund nhi aaya .or email aata h ki operator bolta h ki bus cancelled nhi tha .agar buscancelled nhi tha to msg kiyo aaya or call be .m kiyo faltu m dusribus book krta .Mera to paise bhi gya or...
Complaint comments  Read comments [2]Complaint category Travel Agents

Paytm Mobile Solutions — refund of fares due to cancellation of flight by jet airways booked via paytm [Resolved]

 Sujay2019 on Jun 19, 2019
Paytm is not refunding my flight fares of Rs 7490 which was cancelled by Jet Airways due to their operational reasons.
I contact Jet Airways for the same and they replied that for refund I need to get in touch with the travel booking agent which is Paytm. I called paytm service desk many times and they failed to response properly.
My Paytm booking ID is [protected] booked on 7th April 2019.

Kindly look into the matter and arrange refund of my booking.

Thanks....
Complaint comments  Read comments [1]Complaint category Airlines

Paytm Mobile Solutions — order cancel kiya tha .. amount refund nhi ki.. 5 days ho gye h.

 Gulshansoni21 on Jun 19, 2019
Paytm se 15/06/2019 Ko mobile order Kiya tha, order usi din cancel kr diya tha .. 71499 ki amount thi jisme se unhone 250 rupye mere wallet se Kate the . Vo refund kr diye . Pr baki ki amount abhi tk refund nhi ki.. 5 din ho chuke h abhi tk refund nhi Aya h .
Paytm order no. is [protected] . Paytm vale clear nhi kr rhe kb tk refund hoga. Please solve this matter....
Complaint comments  Read comments Complaint category Online Shopping

Paytm Mall — jyoti singh - refund not received

 Priyasingh98 on Jun 17, 2019
I buy a product from paytm mall.. that was not good so i returned that, but its become over 9 days ..i have not received the refund. paytm no.[protected]
please help me
i wants to get my problem solved at earliest.
the shopping amount is 3599.
so anyone can tell me what to do.

it is irritating me. very poor service by paytm. very bad....
Complaint comments  Read comments [2]Complaint category Banks

Paytm Mobile Solutions — regarding refund of bus booking

 patelsachin95 on Jun 17, 2019
I have book ticket on paytm for 07/06/19, on same day I day i got a call from bus operator that bus is cancelled, But till today today i have not received my money.
I have called bus operator's office they told that they have informed paytm for bus cancellation and refunding money so i have contacted to paytm custmer care they are saying that they have no information about bus cancellation.
It has been 10 day since bus has cancelled.
i have urgent need money, I want immediate refund.
This is illegal retention of custmer's money....
Complaint comments  Read comments Complaint category Travel & Vacations

Paytm Mobile Solutions — irctc online ticket booking (payment deducted but ticket not booked)

 Prashantcse on Jun 17, 2019
Dear sir/mam,
I book my ticket from IRCTC android app by payment using paytm wallet on Booking Date : 17th June 2019. Amount deducted from Paytm Wallet but Ticket not booked. Please Provide my refund my money to my Paytm wallet for this failure transaction.

Ticket Details:
Ticket for Travelling on Wed, 19 June 2019

Transaction ID: [protected]

Train : INDB JBP EXP(22191)
INDB(Indore)======> BPL(Bhopal)
Status: Not Booked
Booking Date: 17 Jun 2019.
Payment Status: Amount Received From Bank Transaction (deducted...
Complaint comments  Read comments Complaint category Railways

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