PayTM Mobile Solutions Customer Care
PayTM Mobile Solutions Pvt. Ltd.
Customer satisfaction rating: 4%
Submit a Complaint
11145
COMPLAINTS

PayTM Mobile Solutions Customer Care

PayTM Mobile Solutions Pvt. Ltd.

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Address
B-121, Sector 5
Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 201301

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
5706
down
3277

Phone:
Phone:
+91 12 0477 0770
[Head Office]
up
4325
down
2261
up
2721
down
1955

Additional info
Registered Office
1st Floor Devika Tower, Nehru Place, New Delhi – 110019

Customer satisfaction rating
4%
Complaints
11145
Pending
301
Resolved
423
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

PayTM Mobile Solutions related photos (3481)

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PayTM Mobile Solutions Customer Care related pictures (3481)

PayTM Mobile Solutions Complaints & Reviews

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Paytm Mobile Solutions — Recharging issue

 Amal Fedaric Antony on Mar 28, 2017
About one hour before(12.30) i just recharged through my paytm wallet. money is credited from my wallet. still it is not recharged. it is showing as processing. then i tried to cancel it and i gave the cancel request also still the money hasn't got back. and also they took extra money from my payTM wallet. When i am calling to the customer care they are still saying as it needs two days to confirm... cancellation proccess also not worked......
Complaint comments  Read comments Complaint category Other

Paytm Mobile Solutions — Fraudulent item displays on the website.

 Prerna Jamdagni on Mar 28, 2017
I was looking for black color swimming caps. So I saw a really nice Speedo brand's swimming cap on Paytm, which they're giving on a discounted price. I made the purchase.
Item # 3128293008
I was really excited for the delivery of the purchase I had made. But what they delivered me was local brand, PLYR's black cap.
How can Paytm even make fool of its customers, who have trusted Paytm.
I've placed a request for return of the item.
But I'm very angry because of this Fraudulent and cheap act of Paytm.
I'll take Paytm to the consumer courts! I'll file a complaint...
Complaint comments  Read comments Complaint category Online Shopping

Paytm Mobile Solutions — Invalid 4 transaction made

 nandlal choudhary on Mar 28, 2017
Sir actually my phone was misplaced in and since last 3 days there were some wrong transfer of money 450, 60, 250, 250, 100 these are the wrong transfer of Money pleaese help me sir i am depressed now .please you only can help me now .my phone number is 7400295535...
Complaint comments  Read comments Complaint category Internet Services

Paytm — Non booking of uber cab when I had more than minimum required amount of balance in paytm account

 aparajita mahendra on Mar 27, 2017
As per notification shown by paytm account for booking of uber cab the minimum required amount is Rs. 350 that should be available in the account. When I tried booking a cab on evening of 27th March 2017 at approximately 5:40 pm I was not allowed to book a cab till I would further add funds in the paytm account. The balance shown at that time in paytm account was about Rs. 333/- while actual amount in the account was about Rs. 683/- and the estimated fare charge for destined location was Rs. 120/-. This is not the first time that such incidence has happened with Paytm services. Besides they have...
Complaint comments  Read comments Complaint category Internet Services

Paytm Mobile Solutions — Paytm wallet to money bank transfer

 pintu248 on Mar 27, 2017
Dear sir wrong transfer bank account number and refund the balance paytm wallet
Your Order No is 2971302661 dear sir please help me and refund my balance...
Complaint comments  Read comments Complaint category Banks

Paytm Mobile Solutions — Sub: Rs. 4000/- debited for PayTM from my wife credit card

 Thiyagarajan Raajan on Mar 27, 2017
We had written compliant several reminder my self and my wife separate written to Pay TM, chor company they robbed Rs. 4000/- and we are try to contact your customer care no. 09643979797 which is your customer care no. if any compliant were we will go The Rs. 4000/- credited to your account and it is debited on 14.3.2017 from my wife credit card .no.4386 2805 2435 8862
kindly verify the same and find it is honoured for which telephone No. the OTP generated for the transaction kindly stop using the Rs. 4000/- for this transaction .

useless company PAYTM, Chor Company, no response...
Complaint comments  Read comments Complaint category Banks

Paytm Mobile Solutions — Cancel the transaction

 sakgopal on Mar 27, 2017
Sir,
I am not your customer .sir kindly refuse the transaction that is made through my sbi credit card no. 5172526725480078 for RS 3000, 3000, 3000 and 1000 on 25.03.2017 time between 1 PM to 1:30 p.m . This transaction not done by me.

Some one called from mobile and told me that he is called from sbi credit card head office. He said that he will deposite my reward points amount and asked my card no, cvv no, otp no . After telling the numbers i realised that it is fraud .

I informed to sbi card persons they ard blocked my card . Kindly cancel this transaction...
Complaint comments  Read comments [1]Complaint category Credit Cards

Paytm Mobile Solutions — Refund issue against the order id 2884352446.

 chandandanu on Mar 27, 2017
I have returned the item to the seller.
Item has been delivered to the seller. The seller has accepted the item. Reverse pick up no is 474816709500. Paytm customer care told me that they will shortout my issue within 48-72 hours and update me.
12 days have been finished. Still no refund. Now they do not reply my emails.
Customer care no is not contactable.
No customer representative attend my call. Please help me....
Complaint comments  Read comments Complaint category Online Shopping

Paytm Mobile Solutions — I am unable to login to my account

 Sanjoli batra on Mar 27, 2017
I am unable to login my account
Error is coming and it's written session has been expired. I have balance in my wallet
Please let me know as soon as possible...
Complaint comments  Read comments Complaint category Mobile Handsets

Paytm Mobile Solutions — "Paytm did not provide refund after returning products"

 pankaj.kumar1 on Mar 27, 2017
PAYTM ORDER NO # 2711408248 Dated - 8th Feb 2017

I have Purchased Yonex Mavis 350 shuttle from Paytm and received the wrong product Yonex Mavis 10, which almost half in the price of ordered items.
After the receipts of the order, i have returned the same with own Courier Charge and Paytm care has said that they should refund the Product Amount along with return courier Charges on dated 18th feb 2017.
The returned products has already been received by Seller on dated 20th Feb 2017, but still they have not refunded my Amount.

The Status of order has changed...
Complaint comments  Read comments [1]Complaint category Sports & Recreation

Paytm Mobile Solutions — Replace/refund

 rhtkm92 on Mar 27, 2017
HI team
this is rohit kumar
my registered mobile no-7503026954
my order id -2891150742
i purchased a handset Asus zenphonemax from paytm site on 8march2017 they delivered me on 10/03/2017 but handset was not good then i returned to paytm they again send me faulty device on20/03/2017 and again i request to return and refund my amount afer 7 days days there is no progress whenever i try to connect customer care they alway reply we are working but no responce and you problem will be resolve in 24 hours. so plz take action as soon as possible....
Complaint comments  Read comments Complaint category Mobile Handsets

Paytm Mobile Solutions — Amount missing in you account

 rajavemuri on Mar 27, 2017
Dear sir/madam

This is Raja Vemuri, I have added money to pay bill of induction stove repair in kukatpally service center, Actually I forgot that date exactly, after that I have paid 307 for idea bill, after that when I check my about was not showing it showing nill, can you please help me, one of your customer care associate called me, he or she I don't remember very silly question and said our senior will call you about the issue, still am not getting any call from paytm. If you are not provide service why you are giving add and publicity. I have attached the screenshot of my account.
Complaint comments  Read comments [2]Complaint category Unauthorized charges

Paytm Mobile Solutions — Invalid Money deduction

 Unofficial Nitish on Mar 27, 2017
Hi my name is Nitish kumar and my complain is for paytm I was having Rs 331 and suddenly a email come to me from paytm and it says that you have paid Rs 248 to BILLDESKutil. Then I checked my paytm passbook then my rs 248 is reduced.I have not paided, orderd, recharged etc. but money was deducted. I hope paytm will give my money back..
My paytm email reshamjay1920@gmail.com
My Transaction ID
8179437366...
Complaint comments  Read comments [3]Complaint category Unauthorized charges

Paytm Mobile Solutions — Missing some UN successful recharge amounts

 akashraj143 on Mar 27, 2017
I have missing some recharge amounts the following order numbers mentioned below
order number 2969528836
recharge amount Rs-12/ idea
order number -2969515694
recharge amount Rs-26 idea
order number -2962565502 idea
recharge amount Rs-199
order number - 2956702669 Sundirect DTH
recharge amount Rs-30
order number -2947812730
recharge amount Rs- 149 BSNL
order number -2923797529
recharge amount Rs-339 BSNL
order number -2915176965
recharge amount Rs-78 BSNL

please check the details and...
Complaint comments  Read comments [3]Complaint category Mobile Service Providers

Paytm Mobile Solutions — Transfer to bank ac pending

 amit.Chhapru on Mar 26, 2017
Hi sir my paytm ac amount deducted from wallet but transfer to bank is pending
aayushkmania@gmail.com
plz solve my problem...
Complaint comments  Read comments Complaint category Banks

Paytm Mobile Solutions — A defective shoe

 Shomik Sarbabidya on Mar 26, 2017
I ordered a shoe from paytm & upon receiving the order I found out that the product was torn at multiple places so upon asking for a refund or replacement they said that my account has been flagged and I can’t have a refund or replacement . Now I wasn't made aware of this policy before purchasing the product, this is really unfair and unacceptable....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Paytm Mobile Solutions — Fraud to me rs. 13350 using my atm on paytm

 kaur sukh2595 on Mar 26, 2017
Dear sir, i sukhwinder kaur a teacher is frauded today date 26 march 2017 by a person unknown to me who gave his identity as sbi associate and by asking me my atm card particulars he completed his transactions worth rs. 13350 on paytm pos.Trx # 032612368917 time 6.27 pm dt. 26 march 2017 & 708513825496 6.29 pm same date. Please help me and make blocking transactions on paytm so that payment can be reversed....
Complaint comments  Read comments Complaint category Online Shopping

Paytm Mobile Solutions — Order No :2908654171 not delivered

 clikhar on Mar 26, 2017
I have booked item from Paytm site Order No :2908654171 on 14 Mar 2017 and same was shipped through delhivery AWB Number: S595219111885. Even after completion of expected due date I have not received my order. I was constantly mailing them about this issue but instead of solving problem they are sending same predetermined message to me and without solving complaint they are closing complaint ticket # 24191785. Even after continous mailing they arenot doing anything. nor I got any call from courier partner delhivey AWB Number: S595219111885 through which they shipped package . On tracking they have...
Complaint comments  Read comments [1]Complaint category Online Shopping

Paytm Mobile Solutions — Vidoecon d2h recharge 200

 Swaroop Tamadapalli on Mar 26, 2017
Dear sir iam recharge in paytm 200 rupes videcond2h recharge but showing the pending. amount is debeit in my account 200 rupes please salove my problem dear sir please salove the my problem or please credit my amount in my account please the showing the pending failed but amount is debit in my account please salove my problem please salove im daily costumer in paytm you see my transactions please salove my problem thank u...
Complaint comments  Read comments Complaint category Credit Cards

Paytm Mobile Solutions — Transaction from wallet

 sukethtula on Mar 26, 2017
Have been using paytm for two yeras and haven't faced any serious issues. But on 06-03-2017 I've sent an amount of 500/- from my Paytm account wallet to a wrong mobile number. After that I raised three tickets to refund the amount through Paytm's own website and none responded. Please solve my problem.
My mobile number is 9581377771(which is also the account aligned with)....
Complaint comments  Read comments Complaint category Business & Finances

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