PayTM Mobile Solutions Customer Care
PayTM Mobile Solutions Pvt. Ltd.
Customer satisfaction rating: 5%
Submit a Complaint
15529
COMPLAINTS

PayTM Mobile Solutions Customer Care

PayTM Mobile Solutions Pvt. Ltd.

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Address
B-121, Sector 5
Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 201301

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
9662
down
4809

Phone:
Phone:
+91 12 0477 0770  [Head Office]
up
7127
down
3298
up
4539
down
2788

Additional info
Registered Office
1st Floor Devika Tower, Nehru Place, New Delhi – 110019

Customer satisfaction rating
5%
Complaints
15529
Pending
0
Resolved
653
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

PayTM Mobile Solutions related photos (5122)

PayTM Mobile Solutions Complaints & Reviews

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Paytm Mobile Solutions — urgent

 Deepa Banka on Feb 17, 2018
I was trying to make payment and automatically that amount was used to purchase gift voucher. And when I was trying to add money to my paytm wallet then also another gift voucher was purchased. This is totally fraud.

This is against the consumer rights and you are not authorised to force me to do shopping from your site against my wish.

You are adviced to return my money in my wallet otherwise I will complain against your company in the case of cyber crime. Refund my money ASAP.

Transaction id-
[protected]
[protected]
[protected]...
Complaint comments  Read comments Complaint category Other

Paytm Mobile Solutions — refundment of misplaced voucher code of rs.2000

 rahulnmitm on Feb 17, 2018
Order No :[protected]
WALLET(TRANSACTION ID): [protected]
TICKET ID(OF TITAN) : [protected].

Sir, I had wrongly misplaced this amount and I really did'nt requires this voucher code. A sum amount of Rs.2000/- was deducted from my account, its a very big amount and I being an employee in BPO itself has very much less salary. 2000rs means a lot for me to sustain the rest of this month without family support. So kindly take this issue as on serious matter and resolve this issue as soon as possible. Kindly refund my money sir this coupon code is nothing for me, sir.
Complaint comments  Read comments Complaint category Mobile Service Providers

Paytm Mobile Solutions — I added amount paytm wallet but they automatically done to move paytm gift voucher wallet.

 pampanna on Feb 17, 2018
Actually i want to transfer amount from Credit card to Paytm wallet where i can use like amount self, but where i done same as doing like past now they added amount to Paytm gift voucher wallet without my intimation they took the amount into that gift voucher wallet. where now if we ask to Paytm they telling that amount is not refundable have to purchase the gift.They company cheating to all people with they charging the amount with TAX.please do some thing....
Complaint comments  Read comments Complaint category Business & Finances

Paytm Mobile Solutions — didn't get the cashback

 Vivek Jayaprakash on Feb 17, 2018
I recharged for 790₹ postpaid idea.50%cashback was there.First time when I recharged I received the cashback within 2 weeks as I recharged through Paytm wallet .But last month when I recharged there was the same wallet existing and I used it but didnt got the cashback of 50₹.Please solve this issue.I waited for more than 3 weeks .Till now I didnt got the cashback....
Complaint comments  Read comments Complaint category Mobile Service Providers

Paytm Mobile Solutions — wrong txfr

 rameshniraj on Feb 17, 2018
Dear Sir,

My self ramesh kumar having Pay Tm Id [protected] want to state that on dated 13.02.2018 I

was transferring the money in ICICI bank account no "[protected]" but wrongly it was

deposited in "[protected]" the detail of transaction is as below or attached.

Transaction Date : 13.02.2018 Time : 17:05

IMPS Ref No:[protected]

Wallet TXN ID : [protected]

Amount Transferred : 1000/-

So I would like to request you please register a complain and do the needful.
Complaint comments  Read comments Complaint category Banks

Paytm Mobile Solutions — to refund the money from paytm

 Rrr1108 on Feb 17, 2018
I had booked a train ticket through paytm m wallet in irctc rail connect app and through the paytm payment gateway
But the tickets are not booked due to some problems in the internet connection.But the money is debited from my account of RS.525/-.I had done this for 2 times as such I dont know that the money will be debited.So totally 1050/- I am waiting for since 15 days and the money is not refunded from the paytm.So please do something to refund my money from the paytm as soon as possible.
Thank you...
Complaint comments  Read comments Complaint category Travel & Vacations

Paytm Mobile Solutions — getting poor is service

 himanshu dev on Feb 17, 2018
Dear team,
Your working on very wrong way. From 2 days i m trying to connect with call center but it seems like it not working or unvalid.
Comes to main reason is that 2days back i added amount in my paytm wallet to send to someone but it goes to some other gift vocher which is compeltly foolish thing.
If it is possible please update what is happening. I want to know where is my Rs.8000/- on urgency.

Regards,
HIMANSHU DEV
[protected]...
Complaint comments  Read comments Complaint category Online Shopping

Paytm Mobile Solutions — I am complaining about transaction made from bhim through paytm

 Ganesh Chintawar on Feb 17, 2018
I had make transaction to order pizza from dominos. I selected paytm wallet to pay bill its about Rs 569.
But paytm wallet didn't have this much money so I selected below option of BHIM.
And made payment.
But transaction of pizza failed but amount is deducted from my account.

Also I checked with paytm passbook but this transaction is not reflected.

Trasaction id of BHIM :[protected]

I searched customers care no of paytm but I didn't find .
Helpline no is available which is not serve purpose.

Please do the needful...
Complaint comments  Read comments Complaint category Food

Paytm Mobile Solutions — payment made through paytm mobile solution

 saumya7004 on Feb 17, 2018
I have made cake order through Bakingo on 16th feb, 2018 in which used payment channel paytm mobile solution but my payment was unsuccessful but
amount was deducted from my bank account . I called bank operator they said my money went to paytm phone solution and in my paytm no pending payment. Kindly refund my money amounted RS. 561.00. its been 24 hours now I STILL DIDNT RECIVED MY MONEY BACK.. kINDLY RESOLVE MY ISSUE BY TODAY OR TOMORROW ITSELF....
Complaint comments  Read comments Complaint category Other

Paytm Mobile Solutions — paytm wallet and bank

 chandra1305 on Feb 17, 2018
Hi Team,
With out Informing to customer, while adding money to paytm wallet it converted as paytm gift watcher... this is use less to customer and befit to vendor. Indirectly it is locking the customers money. while checking with support team they are not at all responding to the same. and disconnecting the calls in middle.. its very big fraud as compared to other

Please take an action on this and help the customers....
Complaint comments  Read comments Complaint category Business & Finances

Paytm Mobile Solutions — pathetic service

 savyasachi paul on Feb 17, 2018
Hello,

I have made a recharge to my Paytm Account, on[protected], with 400 & the 199.

Those payments have came in paytm Gift account, which is of no use for me,

Paytm is not responding to my query, You call Paytm help center and no body picks the call.

All i want is that amount to be credited on Paytm balance or they refund it.

regards...
Complaint comments  Read comments Complaint category Banks

Paytm Mobile Solutions — transaction amount get added to paytm gift vouchers

 Sridhar Kumar Sahu on Feb 17, 2018
Hi,
I have added 5500/- amount from my credit card to my Paytm wallet but the amount got added into the Paytm gift vouchers.
From yesterday onwards I am struggling for it to get the money and I am not able to contact to the customers care.

I have raised three tickets but no response till now and email also didn’t got any responses.

This is kind of cheating to the Customer
Please help me getting my money to my Paytm wallet...
Complaint comments  Read comments Complaint category Credit Cards

Paytm Mobile Solutions — upi payment

 praagr02 on Feb 17, 2018
I have done upi payment of 3150/- on 29/01/2018 and it was failed and money is not credited back to my account up till now. No one replies to ticket support and after few days they will close the query . Reaching customer care executive is not an easy task. Paytm customer support is so poor and if you are stuck somewhere you cannot sek for any help from them....
Complaint comments  Read comments Complaint category Banks

Paytm Mobile Solutions — fraud by paytm, gift voucher bought without consent

 Nitin “History Preacher” S on Feb 17, 2018
I tried to add Rs 1000/- from my credit card to my wallet .

However a PAYTM gift voucher was bought without my consent worth Rs 1000/-

I need that money for different purpose, and their helpline numbers are useless

When I enter the transaction ID, it says the transaction ID is wrong.

I am not interested in a gift voucher and I want the money back....
Complaint comments  Read comments Complaint category Banks

Paytm — bhim upi transaction

 Sanad Sarkar on Feb 17, 2018
On 12/02/2018, i am reaching my jio number from my jio app, where in payment section I choose upi and submitted paytm bhim upi id and complete the transection. But, jio has declining from accepting that they didn't get the payment yet though the amont is deducted from my bank account.
I ued to contact both jio as well as paytm cistomer care but still 5 days had gone i didn't got any proper solution. Now, thats why i used to lodge a complaint against paytm as I paid the amount through them and seeking for quick redressel....
Complaint comments  Read comments Complaint category Banks

Paytm Mobile Solutions — paytm wallet dispute

 durgasing on Feb 17, 2018
On yesterday 16th Feb 2018 at 7:01pm O'clock.
I added 30K Rs. to paytm wallet using correct option but after completion of transaction I see my money gets added in PayTm gift voucher balanced.
I was shocked with such thing because during transaction there is no such information where it was mentioned that your money will get added to gift voucher.
So to check this, again I tried to add 5K Rs. to wallet but then also same thing is happened with me....
Complaint comments  Read comments Complaint category Other

Paytm Mobile Solutions — stealing money from customers

 Sushil Kumar Raiswal on Feb 17, 2018
I added money to Paytm by credit card to send to a friend but money is added as a Paytm gift voucher. Now I cannot use this money anywhere else other than Paytm store. All this without even informing me where my money is going. They can slap banners all over their app when they need our personal information (KYC) but they cannot share this little detail with us when they change their policy? Even a simple notification would have sufficed, but nothing from their side. The money is now stuck in the voucher and is non transferable. These are the kind of shady practices that make such companies lose...
Complaint comments  Read comments Complaint category Banks

Paytm Mobile Solutions — wrongly credited into wrong account I don't want those vouchers

 Sailendra Kumar Singh on Feb 17, 2018
I have added the money to my paytm wallet but it showed that I have purchased the voucher now I am unable to send the money to any account and this paytm is forcing to do the transaction at the stores where paytm vouchers can be paid why should i do that I want my money into my paytm wallet or back to my credit card.[protected] is my paytm account.
I need urgently because I have to pay to someone.i did twice but they did the same again transsfered the amount to paytm vouchers account....
Complaint comments  Read comments Complaint category Banks

Paytm Mobile Solutions — amount transferred in wrong location

 vinu2284 on Feb 17, 2018
I have transferred an amount of INR 10000 in two installment as INR 5000 each into my Paytm wallet. Order ids are [protected] & [protected] . But this amount is not transferred into my Paytm wallet. Instead of wallet this amount is transferred into Paytm gift voucher which I never used. Kindly transferred this amount into my Paytm wallet.I called paytm customer care center but nobody answer my call. They keep call on hold for long time....
Complaint comments  Read comments Complaint category Business & Finances

Paytm Mobile Solutions — recharge of airtel prepaid for rs 65 not received

 yk123 on Feb 17, 2018
On 16 Feb ( yesterday ) i did a recharge for my Airtel prepaid no.[protected] for Rs. 65/-. I got an sms that the transaction is successful but I DID NOT GET ANY CREDIT ON MY PHONE. I sent a mail to Airtel and they said that they have not recd any money from Paytm and that i must contact Paytm to get the refund. The operator ref given by paytm in the sms is;[protected].
kindly do the needful immediately and refund back my money. Regards, YUNUS KHAN...
Complaint comments  Read comments Complaint category Mobile Service Providers

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