PayTM Mobile Solutions Customer Care
PayTM Mobile Solutions Pvt. Ltd.
Customer satisfaction rating: 5%
Submit a Complaint
16775
COMPLAINTS

PayTM Mobile Solutions Customer Care

PayTM Mobile Solutions Pvt. Ltd.

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Address
B-121, Sector 5
Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 201301

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
10516
down
5101

Phone:
Phone:
+91 12 0477 0770  [Head Office]
up
7663
down
3487
up
4841
down
2926

Additional info
Registered Office
1st Floor Devika Tower, Nehru Place, New Delhi – 110019

Customer satisfaction rating
5%
Complaints
16775
Pending
0
Resolved
775
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

PayTM Mobile Solutions related photos (5619)

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PayTM Mobile Solutions Complaints & Reviews

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Paytm.com — delay in refund

 Sai Teja Naik on Aug 14, 2018
Sir/madam, i have ordered a product and paid the amount through my debit card.later i have cancelled my order but i didnot get my refund amount back.they are saying me that the refund is initiated from their side.if the amount comes after one week that means they are doing business with my money.even if you send through NEFT the amount will reflect in our account within 2 days..i need a solution...
Complaint comments  Read comments Complaint category Online Shopping

Paytm Mobile Solutions — replacement of defective iphone

 hammu007 on Aug 14, 2018
This complaint is regarding my paytm order id: [protected]. I had purchased an iPhone costing 24500 with 3500 as cash back from Paytm. Its not the first time i have purchased anything with the paytm but i am sure it will be last time if they don't solve my problem. As soon as i received my iPhone i got to know that my phone screen is blank and it is a defective product. I applied for the replacement for the product although a customer executive promised me that replacement will be done within given period. When their was no update in replacement request i called them again. One of the senior executive...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Paytm Mobile Solutions — fraud transaction in the name of paytm of rs 3224

 Kiran Bhingare on Aug 13, 2018
I received a call in the name of paytm. They said me that you are lucky user and have to choose from five different things. They know all my transaction history on paytm and my address as well. They said me to shop on paytm of min Rs 3000. They then tell me to transfer the money to the server name B147. I transferred the money but I didn't received any product.
So I want my money back...
Complaint comments  Read comments Complaint category Online Shopping

Paytm Mobile Solutions — money not credited in wallet from bank [Resolved]

 TheHarshprasad on Aug 13, 2018
Sir i have transferred money from kotak upi to paytm and it had been 3 days nearly and still my 200rs have not been submitted in wallet
Sir I am a poor student.
Please help me
They are not receiving my calls
Paytm is not picking up my calls
Please help.
Sir I also transferred a hundred rupees but this transaction got unsuccessful.
And the two hundred rs. One is successful but money is not showing in wallet....
Complaint comments  Read comments Complaint category Banks

Paytm Mobile Solutions — irctc refunded money on failed ticket but money not received in wallet or bank

 rohitraj479 on Aug 13, 2018
I tried to booked a railway ticket on irctc rail connect app on 02.08.2018 and transaction failed but amount of rs. 1310/- debited from my axis bank account. Failed transaction id [protected].

As i saw the status of refund in refund history of irctc that refund of rs. 1310/- has been already made by irctc to bank name paytm m with refund id [protected] with bank reference id: [protected]. But till date i. E 13.08.2018 i haven't recieved money either in my paytm wallet or axis bank account....
Complaint comments  Read comments [5]Complaint category Railways

Paytm Mobile Solutions — no refund in paytm wallet or in bank after irctc refunded money

 rohitraj479 on Aug 13, 2018
I cancelled a railway ticket on irctc rail connect app from muzaffarpur to howrah on 02.08.2018 having pnr no.[protected], transaction id [protected].
As i saw the status of refund in refund history of irctc that refund of rs. 1370/- has been already made by irctc to bank name paytm m with refund id [protected] with refund status: amount credited to bank with reference no. 85215228217830384090260 dated 03.08.2018. But till date i. E 13.08.2018 i haven't recieved money either in my paytm wallet or axis bank account....
Complaint comments  Read comments [3]Complaint category Railways

Paytm Mobile Solutions — tv [Resolved]

 Roopchand2845 on Aug 13, 2018
I had ordered a led tv on paytmmall order no - [protected], but they are neither delivering it nor refunding the amount. They just keep on postponing the delivery dates.
Contacting them we get only the complaint numbers, below are few complaint numbers
[protected]/8/18
[protected]/8/18
[protected]/8/18
[protected]/8/18
[protected]/8/18
They are not taking any action.
I did not receive the product and the emi has started for the order....
Complaint comments  Read comments [1]Complaint category TVs

Paytm Mobile Solutions — recharge failed but money deducted from my paytm wallet [Resolved]

 Amresh Upadhyay on Aug 13, 2018
Dear team

My balance has been deducted from my paytm wallet while my recharge was not done. I have already raised the concern through pay app with screen shot my 100 rs deducted. But there ia no responce from their end. So many customer trouble paytm fraud company. Called to many time paytm customer care executine they are saying paytm. Have refund the money but in actual refunded money not showing.in my wallet after refunded my wallet should be 240.63 rs but current is 140.63. So please take a axtion against fraude paytm company and help to return my deducte money in my wallet....
Complaint comments  Read comments Complaint category Online Shopping

Paytmmall — late delivery,no refund received

 Ansh 77 on Aug 11, 2018
Wet order id, have asked for replacement

However message notification o have received is regarding refund

Message received as of 12 july 12 37am:

Your return request for ambrane p[protected] mah power bank (White & brown) has been sent to the seller. The refund will be processed once the seller has received and verified the return.

Also, as delivery got delayed by 2 days,

Please replace this product as earliest.

Request you send direct customer support number, as need to have clarity above 2 points....
Complaint comments  Read comments [1]Complaint category Online Shopping

Paytm Mobile Solutions — paytm fraudulent transactions by illegally using my sbi credit card

 swathiece.2404@gmail.com on Aug 11, 2018
From
K swathi,
Bangalore -560068

To
Paymt mobile solutions

Hi team,
Sub: booking of fraudulent transactions for rs.8123/- by using sbi credit card number and committing criminal offence.

I am a sbi credit card holder. I do not have any business dealings with your company. This is being so, one person (Via mobile no[protected] fraudulently purchased a product worth rs.8123 /- on 11th august 2018 and cheated me and your company. I request you not to debit these transactions on my sbi credit card. If you have already raised...
Complaint comments  Read comments [2]Complaint category Credit Cards

Paytm Mobile Solutions — difficulty in using money transferred to you for payment towards tata sky recharge

 Sukhram Kirar on Aug 11, 2018
I have transferred rs. 300.00 to paytm mobile solutions pvt. Ltd. Through sbi internet banking, for making payment to tata sky recharge (My tata sky subscriber id: [protected]), under reference no. Igadziqpf3, but the amount is not yet paid to my tata sky account. Neither, i am able to recharge my tata sky dth using this money transferred to you.

Please resolve the issue.

Sukram kirar...
Complaint comments  Read comments Complaint category Utility Services

Paytm — fraud payment made

 nehabanchhor on Aug 11, 2018
Fraud done to me using paytm
I hired a maid from a maid agency but they turned to be fraud. They took money from my paytm account and flew way. I want paytm to take necessary action by blocking their paytm no. N providing me the refund money into my paytm account.
I want paytm to immediately block their no. So that they won’t be able to use their money and hence requested for the same. But unfortunately, my complaint has not yet attended inspite of so many days....
Complaint comments  Read comments Complaint category Banks

Paytm Mall — i didn't get my delivery item which i have ordered but in tracking details it is showing that item is delivered

 Shravanthigc on Aug 11, 2018
I didn't get my delivery item which i have ordered.. The delivery person didn't even all me about my delivery item... Bit the tracking details showing that the item is delivered... The worth of my ordered item is 1, 340 even the customer care of paytm mall is not responding to my problem.. I have got the message from bluedart they have given me number to contact them but when i contact them they are not receiving my call and now the call is busy for whom should i got contact... Every thing is fake...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Paytm — amount not refunded till now

 Amit Kumar Panja on Aug 10, 2018
Dear sir/mam
I have paid 1061.82/- rup. For electricity department on 06.08.2018 from my bank account,
My bank account show that the amount of rup. 1061.82/- has been deducted from my bank account, but electricity dept. Shows that not cleared yet. And i have not received refund.

Please solve my problem and refund the money

Thank you....
Complaint comments  Read comments Complaint category Products & Services

Paytm Mobile Solutions — replacement not received from last 1 month

 Kanavgoyal on Aug 10, 2018
Facing poor service from paytm fastag team
Paytm fastag replacement not done yet from last 1 month... Complaint already registered but team not responding... Which is very harassing for me...
My registered mob no - [protected]
I also raise complaint 3 times to close my fastag but team not responding...
My complaint numbers are[protected]
76558513
78887351
Kindly solve my issue as soon as possible...

Thanks regards
Kanav goyal
[protected]...
Complaint comments  Read comments Complaint category Cars, Vans & SUVs

Paytm Mobile Solutions — delivery executive

 olivia.sanyal on Aug 10, 2018
The complaint is regarding a paytm delivery guy, the date of the incident is 10th august 2018. Client number and order id is [protected].
This delivery guy from paytm is reluctunt and does not deliever products at door step. He calls from some random place and tells me (Customer) to come to that location. Whereas, the address is accessible and easily locatable too.
Also there is use of harsh abusive language from the delivery guy which is unbareable. This is the second time such incident is repeating.
Also the parcel is not delievered yet....
Complaint comments  Read comments Complaint category Postal & Delivery Services

Paytm — order return option not seen & call not pickup

 Dinesh Khoiwal on Aug 10, 2018
Respected sir,
I bought a mouse from paytm. And oreder id is
[protected].
I received item on 6th august 2018. When i checked, mouse is not working.
For return when i go on app, no such option of return was seen in paytm app. Only order status - shipped seen.
And in return policy only 7 days for replacement or return.

When try to help line, but only hold call.
Pls return my order and refund my money....
Complaint comments  Read comments Complaint category Computer Hardware

Paytm Mobile Solutions — need replacement of jbl earphones under warranty

 Tarun Prem Meena on Aug 10, 2018
Hi,
I'm Tarun (Registered Mob No.: [protected]).
I purchased JBL earphones but just after few months it is not working properly. As it is under warranty I need replacement.

Tried to contact on provided no. on Invoice but says "Wrong No."

My Order ID : [protected] which is not showing in Paytm Mall website.

Can't contact to customer care.Worst service..Worst everything ...Can't update my KYC.This company should be penalize and shut down....
Complaint comments  Read comments Complaint category Mobile Handsets

Paytm Mobile Solutions — get woo

 Pasha Junead on Aug 10, 2018
Of subscription to woo app for a amount of 300rs without my permission. I have raised my concern with paytm, haven't received a positive reply so far. Further i'm not allowed to unsubscribe payment to woo app in my paytm app menu. I wonder how can paytm initiate a payment without my consent......
Complaint comments  Read comments Complaint category Banks

Paytm Mobile Solutions — poor customer service

 Deepak Sarin on Aug 10, 2018
I called CS to enq abt my payment through upi which took my money but tranx failed spoke to agent he asked me a question explained then he told he will transfer to concern team and will info to the nxt agent I was kept on hold for 20 min then another agent ask me the same thing then refused to put me across supervisor kept me on hold 80 min call was like hell no one helped me...
Complaint comments  Read comments Complaint category Unauthorized charges

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