PayTM Mobile Solutions Customer Care
PayTM Mobile Solutions Pvt. Ltd.
Customer satisfaction rating: 5%
Submit a Complaint
12936
COMPLAINTS

PayTM Mobile Solutions Customer Care

PayTM Mobile Solutions Pvt. Ltd.

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Address
B-121, Sector 5
Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 201301

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
7611
down
4001

Phone:
Phone:
+91 12 0477 0770
[Head Office]
up
5803
down
2799
up
3759
down
2411

Additional info
Registered Office
1st Floor Devika Tower, Nehru Place, New Delhi – 110019

Customer satisfaction rating
5%
Complaints
12936
Pending
0
Resolved
513
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

PayTM Mobile Solutions related photos (4056)

PayTM Mobile Solutions Complaints & Reviews

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Paytm — regarding payments against my complaints

 Rajendra Jinde on Jul 21, 2017
Respected Sirs, kindly refer my complaints against Micromax Informatics ID: 1609360 and Reliance communication o n 24/06/2017. suddenly I got call from Mr. Abhishek Sharma .True Caller show me the name of Paytm for the payments of Micromax and Reliance, he asked me Debit Card/ATM Card/Credit Card, but I was not having the same so he asked for family members Cards so I gave him my son's Debit Card number, but he could not transfer the amount. secondly i gave him my friends Card number but he failed to do so. Mr. Sharma told me that without Debit/Credit card he could not trasfer the money. to obtain...
Complaint comments  Read comments Complaint category Business & Finances

Paytm Mobile Solutions — fraud transaction - reg

 MANIVANNAN RENGASWAMY on Jul 21, 2017
A person asked me the SBI card details today(21-07-2017) informing that he is a SBI card employee and told he will redeem bonus points and upgrade my SBI card ending with 5802 and done fraudulant transactions for Rs.10000/= in denominations of 3000, 3000 and 2000 through your Paytm mobile solutions. Kindly revert back the transactions done ending with the SBI credit card No-5802....
Complaint comments  Read comments Complaint category Credit Cards

Paytm Mobile Solutions — amount deduction from bank

 ved prakash 0003 on Jul 21, 2017
I had done two transaction of 1000 to add in paytm wallet .In 1st transaction money is deduced from the bank but not added to paytm wallet and this transaction is not shown on passbook and no order number is generated only error message was shown.And second transaction was shown.I had registered 5 complain but my problem is still not solved .Customer care executive only registered new complain and tell me that it will be solved in 48 hours but not solved .I had done this transaction on 12 may 2017 at 10:02A.M...
Complaint comments  Read comments Complaint category Banks

Paytm Mobile Solutions — refund of money from paytm

 arundg2 on Jul 21, 2017
Hello Paytm,
I've transferred 2000 Rupees to a number wrongly for which the transaction number is also not reflecting in my Paytm "my orders" page.
I need the money back at the earliest even if its returned to my paytm account is good enough. pls let meknow further actions from your side.
The transfer happened today 21 july 2017. no transaction number is available in the app unfortunately in order to provide that info. but hopefully paytm customer care can fix this.....
Complaint comments  Read comments Complaint category Internet Services

Paytm — fraud kyc done by retailers in indore

 sadaychabda on Jul 21, 2017
It's not a complaint, i am just inform you that in Indore City there is a fraud KYC"s done by paytm FSE as well as team leaders and ASM Arun Bandawat also support them. giving the greed of claim. In mobile shop when person came to buy a sim they did all these non-sense. They did the KYC with permission of the customer even they don't know about PAYTM, Please i request you to cross check all numbers of the KYC done on last day. please don't reply take action on them....
Complaint comments  Read comments Complaint category Education

Paytm Mobile Solutions — money refund issues cancellation id /refund id = 100000172385225

 kashifreyaz on Jul 21, 2017
Paid money through paytm wallet option using debit card of ICICI bank.
I cancelled a Tatkal ticket from DANAPUR (DNR) to BENGALURU (SBC)

Date Of Cancelling Ticket = 13-Jul-2017

PNR No = 6403700930

Transaction ID = 100000907088272

Cancellation ID /Refund ID = 100000172385225

through IRCTC website it shows REFUNDED on 13-Jul-2017 but till now I did not receive this money.
Please resolve my problem....
Complaint comments  Read comments Complaint category Railways

Paytm Mobile Solutions — doubel payment processed by paytm for mobile bill

 pervindv on Jul 21, 2017
Yesterday i processed a payment of Rs. 299 for a vodafone bill for mobile number 8291794865. Today when i am checking in the paytm account it has been processed twice. Please refund the same immediately. You first said i should cancel the order since the payment is pending with the operator and that you would continue trying and today i notice that it is processed twice....
Complaint comments  Read comments Complaint category Telecommunications

Paytm Mobile Solutions — money stuck in paytm account

 Silas8982 on Jul 21, 2017
My paytm Kyc was done last week.
I was told that the limit now is 1 lakh.
I recharged my account with 18, 000.
When I was about to transfer money to my bank account, they are saying that transfer limit is only 25, 000 per month.
How can that be?
They accept 1 lakh deposit without informing that we can withdraw only 25, 000 per month.
When I spoke to Customer service agent and manager, they are saying it is their policy.
We'll no one informed me about that....
Complaint comments  Read comments Complaint category Banks

Paytm Mobile Solutions — red tape black leather shoes

 thfjcnjj on Jul 21, 2017
CASH REFUND
DEAR SIR
This is to inform you that my order number 3523967632 has been cancelled and the money is not yet refunded to the payment source.
why it is taking so time to refund it is just the process to do I can't wait anymore.i need my money
I would be very obliged if you kindly return my money to my bank source as soon as possible... the amount which is supposed to be refund is Rs 1399
REGARDS
IMRAN ANSARI...
Complaint comments  Read comments Complaint category Banks

Paytm Mobile Solutions — order not delivered order no. 3512546451

 Mukesh47 on Jul 20, 2017
I am writing with reference to my order no. 3512546451 which was placed on paytm and hasn't been delivered to me while the system shows the status as delivered.
This is highly disappointing for me as it's been long since i have been following up with paytm regarding my order and they have not been able to solve the problem yet.
I still have not received my order and i am waiting for the proof of delivery from their end. Request you to kindly solve the matter asap. Either get the item delivered or kindly refund my money in my account. I cannot wait for long to get this issue fixed....
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Paytm — loreal professional xtenso shampoo and conditioner

 Dollardollar on Jul 20, 2017
Dear sir/ma'am,

I purchased loreal professional xtenso shampoo and conditioner on july 12, 2017 from e - commerce site paytm. I recieved a duplicate and a very bad quality of product. The order number for paytm is "3503502038". There is no fragrance no thickness in shampoo its as thin as water.

This type of activities should be stopped as its creating a bad name for your brand only.

I would like either to replace the product or refund my amount....
Complaint comments  Read comments [1]Complaint category Cosmetics

Paytm Mobile Solutions — poor customer care support.

 Pavana_L on Jul 20, 2017
I am not able to place any order. I get a message
"return/replace not available. Please update your app to the latest version to place an order". Trying since 15th july 2017
The app is updated and still i get this message. I sent an email with screenshots to care@paytm.com. It has been 6 days and there is no response for any of my emails. I did call customer care on 20th july 2017 (01203888388) and he kept me on hold and later informed that he cannot give any resolution for this issue. He gave another number (01133776677) where i did not get a chance to talk to customer care as it...
Complaint comments  Read comments Complaint category Other

Paytm Mobile Solutions — extra fine for cancellation

 Pratik K Jain on Jul 20, 2017
After booking tickets of bus i changed my mind and i had cancelled the tickets... Immediately after 5 mins and paytm has fined me rs.383/- for cancelling the tickets what the #! Wow a huge applause for the bloody #er paytm they are doing this # with their regular customers!! Kya chutiyapa hai bhai... Only for the duration of 5 mins paytm has fined rs 383/-...# off!... Give paytm an oscar! Bhenchodd!. I want atleast rs 200/- cashback!!
Order number : — 3543923259
Ticket pnr : — 99966052-779331
Ticket id : — orymr1
Account number : — 1232104000016588
Account holder...
Complaint comments  Read comments [2]Complaint category Credit Cards

Paytm Mobile Solutions — wrong money transfered

 Vikas Jasmera on Jul 20, 2017
Can u please confirm few things:-

What was the name of customer??
Where does he belong from??

As per my knowledge i have updated rajender singh in your app & ifse code was of mathura road mohan-cooperative but amount which got transferred is in the name of arshad khan & customer belong to karnatka so where are the check point from your end.. So how come your paytm can transferred amount to wrong user.

Hi i have done wrong transaction through my paytm number 9205924925... Transaction id 12637864534... Amt of 4900/- at 12:55 today 20th july.. Kindly...
Complaint comments  Read comments Complaint category Banks

Paytm Mobile Solutions — patym transection problem..

 Sushil sawani on Jul 20, 2017
Phone/mobile number: 7096170707
Transfer id: 12608472170
Order num : 3544046997

On 19th july 2017, 07.11 pm
Friend transfered money to my paytm wallet.. Amount is 2000rs
The status came seccessful but the amount not recieved.
Every time i call team paytm they give me different answers all the time.
I waited, called customer service they are likely to put my call on hold till my whole prepaid balance is exhausted.
All this while team paytm were telling me to relax and be assured that the money will come to my wallet. But still not recieved....
Complaint comments  Read comments [1]Complaint category Other

Paytm Mobile Solutions — customer support for kyc

 Shen_947 on Jul 20, 2017
Worst!!! Pathetic support!!!

Paytm support is the worst compared to any other. No matter what's the issue. They simply keep transferring the calls.
One of their agents asked me to write a mail.. Since calling would be of no use.
I wrote a mail... They didn't even reply to that.
They keep telling me to wait for 48hrs but it's been more than 2 weeks.

I got my pan and aadhaar registered as per the guidelines but still they have not upgraded my wallet. After 10 unsuccessful attempts at calling the customer
All they say is that there has...
Complaint comments  Read comments Complaint category Banks

Paytm Mobile Solutions — misbranding

 Mukul Chopra on Jul 20, 2017
On the landing page of iphone, cashback mentioned as 7250.
And once i click on the product, the cashback mentioned in offers section is 6250. I was about to order the handset having faith on paytm, but at the last moment when i saw the cashback is reduced it shattered the trust.
1000 wont make much of a difference but trust and faith on paytm is gone by this act.
This is clear case of misbranding and fooling the consumer.
Attaching screenshots with the product in question highlighted in red coloured box.
Waiting for an explanation!...
Complaint comments  Read comments Complaint category Mobile Handsets

Paytm — railway reservation

 Premsoni on Jul 20, 2017
Sir hamne 17-07-2017 ko irctc par ticket book ki thi or payment paytm k dwara oriyentel bank of comerse ke debit card se ki thi to sir network slow hone k karan transaction fail ho gaya or ticket bhi book nahi hui balance bhi 4600 rs debit ho gaya paytm ki transaction id to mujhe prapat nahi hui na hi irctc ki par bank ki transaction id - 719808779014 h pleese my help and refund my payment...
Complaint comments  Read comments Complaint category Railways

Paytm — money transferred to an idfc account through fraud

 Sanjayn92812783 on Jul 20, 2017
On 15 july money stolen/phishing from my paytm wallet to mob no 8084807997. Later after complaining to paytm got information that all money transferred to idfc bank a/c no 10002323129, ifsc idfb 0041322 nick name hxjdj. Pl link this telephone no and account holder. This guy is fraud n calls from no 9534712051 and has called all my contacts in same manner. Pl help to nab this fraud,. He has transferred rs 5000, rs 5000 and rs 3846 on 15/7/2017. Ii have all evidences. Pl help before he robs others....
Complaint comments  Read comments Complaint category Other

Paytm Mobile Solutions — paytm wallet severe issue and worst response of customer care service

 tttanu on Jul 20, 2017
After tried so many times.. I got a touch somehow to the paytm customer care on call but as i expected that person mislead me by saying that you will get a revert mail that will solve your problem right now or within a day. But i didn't get any kind of response towards your side. That is too bad thing.

On 5th july 2017, i tried to pay my shopping bill in big bazaar via paytm wallet. That time my wallet balance was around 300/- when i tried to pay via paytm wallet i found that my transaction got failed so my wallet balance should be same as previous obviously. But i got my paytm wallet...
Complaint comments  Read comments Complaint category Employees

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