PayTM Mobile Solutions Customer Care
PayTM Mobile Solutions Pvt. Ltd.
Customer satisfaction rating: 5%
Submit a Complaint

PayTM Mobile Solutions Customer Care

PayTM Mobile Solutions Pvt. Ltd.

B-121, Sector 5
Gautam Buddh Nagar District
Uttar Pradesh
India - 201301

Customer Care Phone Numbers and Contacts


+91 12 0477 0770  [Head Office]

Additional info
Registered Office
1st Floor Devika Tower, Nehru Place, New Delhi – 110019

Customer satisfaction rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

PayTM Mobile Solutions related photos (5772)

PayTM Mobile Solutions Complaints & Reviews

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Paytm Mobile Solutions — regarding refund the failure payment of rs.1022 at jawaharlal nehru university

 Nitin@321 on Jan 17, 2019
Dear sir,
This is to inform you that the payment through the PAYTM has been failed dated-17.09.2019 of Rs.511.00/-*2(Twice in a day).
as per below mentioned details kindly refund the failure amount in said account, so that i can make the payment again (Fee) to JNU, Delhi.

Account holder-Nitish Kumar
Account number-[protected]
Bank Name-SBI(Gaya Main Branch-00079)
Reference no[protected]IGAFEXQXH1 and[protected]IGAFEXPCC2
Order Id- 4722NTS2019 AND 4730NTS2019
Rs-511.00 +511.00

i will be thankful to you ....
Complaint comments  Read comments Complaint category Universities

Paytm Mobile Solutions — transaction not completed yet money was deducted from my account

 Sheshmishra on Jan 17, 2019
For depositing fee in respect of BITSAT 2019 application no 405523 an internet banking transaction of Rs 3167 through Paytm channel failed, though the amount was deducted from my account. I deposited the requisite fee again which succeeded. I request you to please see that money deducted from my account which could not be credited to BITSAT 2019 application no. 405523 is returned. The details of the transaction are as below:
Dear Customer, your Account XX0150 has been debited with INR 3, 167.70 on 07-Jan-19. Info: BIL*ONL*[protected]*One97 C. The Available Balance is INR 1, 02, 455.45.For...
Complaint comments  Read comments Complaint category Institutes

Paytm Mobile Solution — refund of rs. 3658

 Simsim on Jan 16, 2019
I paid Rs. 3658 through ICICI Bank on 8.1.2019 for booking flight ticket With Spicejet and the money was paid to Paytm mobile solution for onward payment to Spicejet. The amount did not reach Spicejet in time and so the transaction failed. The amount is held up with you. I don't know why so much time is taken by you to refund the amount back to my account. Please therefore make immediate action to refund the amount.
S Ramachandran...
Complaint comments  Read comments Complaint category Airlines

Paytm — haven't received money

 Hitheshini on Jan 16, 2019
I paid 1032.79 for orders placed on clubfactory(order no: SO[protected]and due to some reasons I cancelled it before it is shipped. I got a message that money has been refunded to my original payment account from club factory and it's been more than 15 days. I haven't received the money to my original payment account (Paytm). I have called Paytm customer care and they asked me to contact club factory. They also said if club factory refunds the amount they would refund it. I contacted club factory for more than 5 times they are saying that money is refunded . What to do now?Please solve my issue....
Complaint comments  Read comments [1]Complaint category Business & Finances

Paytm Mobile Solutions — about offer fraud @ reliance trends. when calling customer care no one is responding on Jan 16, 2019

On 09TH DECEMBER 2018, I have purchased cloths worth 1917.30 in Reliance Trends Marathhalli through paytm with order number of 53C5AD01.

That time offer is there with paytm board saying up too 500 rs cashback if you pay through paytm, but till now I haven't received any single rupee for that, now I am demanding you to give 500rs for delay instead upto 500rs.

When I call pay tm they are telling we are unaware of Reliance trends offer, and no one is responding later even though I have raised complaint[protected].

The time I spent for...
Complaint comments  Read comments [1]Complaint category Other

Paytm Mobile Solutions — paytm upi transaction related

 sanjeevpoonia30 on Jan 16, 2019

I had done a transaction on 24th oct 2018 through icici bank imobile app using scan to pay option. I had scanned a paytm upi qrcode and done rs. 10000 amount transaction.

Now the issue is the amount is debited from my account but not credited on beneficiary account.

I had the complaint on icici bank they told me that the transaction is completed successfully but the beneficiary show me the statement of his account and the amount is not credited in his account, which shows that the payment lapsed at paytm's end....
Complaint comments  Read comments Complaint category Banks

Paytm Mobile Solutions — it's all about bus fraud.

 Dev Karnwal on Jan 16, 2019
Bus booking confirmed!
Ticket no: pjmpnw
Paytm booking id: [protected]

Mr. Kanhaiya lal (14#)

Ms. Janvi karanwal (13#)

Ms. Divya karnwal (17#)
Ambala to manali
Himachal bus tours
A/c, seater semi sleeper, volvo
Boarding time: 21:50 tue, 15 jan 2019

Location: ambala fly overambala fly over, ambala, haryana
Landmark: ambala fly over
Contact: [protected], [protected]
Look at the time bt i get my bus on 2:10am with another seats....
Complaint comments  Read comments Complaint category Travel Agents

Paytm Mall — order a canvas bag

 Rama9798 on Jan 15, 2019
I order a bag from paytm mall on 26 decembet 2018 and its delevery date was 11 january. But it was not delever yet 15 jan . It provide me a invalid tracking id. I compain its website but it not solve any problem. I paymet already what i do. My order no. Is - [protected] . I call paytm mall coustemer but they say i massage you when we got information . But 5 day to go it has no information.....
Complaint comments  Read comments Complaint category Online Shopping

Paytm Mobile Solutions — debit failure

 Haroon Rasith on Jan 15, 2019
Money debited from from my indian bank debit card (Card no.[protected]) (A/c. No. [protected]) but loan payment for kreditbee (Loan reference number - kb181231vbptts_gjqhb) (Rs.5, 078) met with failure. I received failure message in my mobile. But, payment not credited in my account. Kindly make it as quick as possible.
Thank you,

M. Haroon rasith
Mob: [protected]
Complaint comments  Read comments [2]Complaint category Other

Paytm Mobile Solutions — money debited but order failed

 manchanda11 on Jan 15, 2019
Dear sir,
I purchased a wireless bluetooth heandset on paytm by bhim upi. My order id is: [protected], date: 12 january 2019, time: 11:25 am. Then i pay 124 rupess by bhim upi, bhim upi show my transaction is succesfuly and my money is debited but my order is failed. Then i call paytm customer care he told that your payment has been declined by your bank....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances / Times Of Money — in app purchase of pubg mobile

 Arun8557 on Jan 14, 2019
I bought 60 UC for 79 Rupees on 12 Jan 2019 at 23:40. The amount got debited (79 rs) from my account but I didn't receive my UC. After the successful payment, when I returned to pubg game it said "failed to purchase". I waited a day. But still I didn't receive my UC. Please solve my issue. I have attached the proof below. Please check it out and solve it....
Complaint comments  Read comments Complaint category Online Games

Paytm — error in booking movie ticket

 Stellapawar83 on Jan 14, 2019
Hi .. i wanted to book movie ticket for URI but on paytm it is taking a way long time to load and plus it us now showing correct info about the seats in first attempt and when im proceeding to book now and trying to book the tickets after two three attempts it is showing error.. the screenshot of which has been attached below . pleases this problem...
Complaint comments  Read comments [1]Complaint category Cinema

Paytm Mobile Solutions — I have order the amount to credit but I have not got, but my bank has debit to me

 Vijay Moudgil on Jan 14, 2019
10:25 am (5 minutes ago)
To paytm

I am waiting for your response
The wallet a/c no. [protected]
The order no. [protected] (The massage show of transaction failed)
Hope you will look in this matter will make solution of this critical matter
Kindly confirm. Because my bank saying the amount has been credit successfully, but in the wallet i have not got the amount...
Complaint comments  Read comments [1]Complaint category Banks

Paytm Mobile Solutions — deduction of amount from my paytm wallets unusually by getwoo

 parvesh175 on Jan 14, 2019
I used getwoo app but after when i was not satisfied from this i deleted, but deduction of amount is continuously happening... This is so worst app... Due to this app i lost my more than 1500 rupees. I want to return my money... Being a normal person i never used any dating app but still after used it i never use dating app any more... They makes fool...
Complaint comments  Read comments Complaint category Online Dating Services

Paytm Mobile Solutions — paytm merchant having fraud [Resolved]

 Hitesh Parsiya on Jan 13, 2019
Yesterday i receive msg like below

Congrats you have won 1st prize maruti alto in 3th anniversary day this is valid for today for registration rs4999 contact us:[protected]

This type of msg came from paytm so i was paid money to that merchant

I was click on link directly open paytm app and merchant name showing paytmmall

So i was understand this is certified so i was paid money 4999.
Then after he was call me as you pay gst amount 35000/- and you get cashback after payment and he gave him account details
Complaint comments  Read comments [1]Complaint category Unsolicited Phone Calls

Paytm Mobile Solutions — payment not received*****9015440941

 Sarab.singh245 on Jan 12, 2019
Dear sir,
I want to inform that i have received payment of 14, 407 rs in my merchant account no - [protected] on 3rd jan 2019 but it's not settled till now and i am waiting from last 9 days as i required the amount urgently but the paytm team unable to send the amount to my bank account.
I have go take daily follow up regarding this but they didn't call me and when i asked to transfer the call to senior department they said that they are busy we will drop a call back within 2hours but i have not received any call back from last 4days. Today when i call and ask the matter to senior...
Complaint comments  Read comments Complaint category Banks

Paytm Mobile Solutions — payment taken by merchant and they denied to give service

 Kaifi Asif on Jan 11, 2019
Hi, in Instagram there is a group named dailyearning80, they used to say that pay 500 and get 2500 paytm cash, I too had made the payment of 500 ( and the transaction id ([protected]). After they went away. I want paytm to please block this type of fraud customers and get my money back. And strict action against them....
Complaint comments  Read comments Complaint category Internet Services

Paytm Mobile Solutions — amount neither credit in merchant account not return in my account.

 sachin6770 on Jan 11, 2019
I was make a payment of rs. 1500/- by scanning qr code to srk industries against order id20190104 [protected] for purchase some item. When i scan this qr code then same name show there for payment proceed and payment made from my side to same merchant.

But this payment does not received by shopkeeper then i make a complaint on same time against query no.[protected] which reply received by paytm that this payment settled from my side after that i was trying to call to paytm customer care but no one response from there.

In last, i was send a mail to nodal officer of paytm...
Complaint comments  Read comments Complaint category Online Shopping

Paytm Mobile Solutions — money transaction successful but beneficiary not received [Resolved]

 purnandughorai on Jan 11, 2019
I am sending rs 2000 in 30 december 2018 from my paytm payments bank to state bank of india account through upi money transfer successful but state bank of india not credited this amount to beneficiary account when i contact paytm bank they advice me thats beneficiary bank problem when i contact sbi they told me that's paytm bank issue in this situation what i should do please rectify this issue and credited this ammount...
Complaint comments  Read comments [1]Complaint category Banks

Paytm Mobile Solutions — automatic deduct

 Vikrant Tej on Jan 10, 2019
On these below dates my Rupees got deducted from my paytm wallet automatically.
Applect learning system RS. 299
28th December 2018

RS. 399 recharge 22 Dec 2018
Sir, we have already recharge 399 on 28th then there is an automatic deduction glitch of money with same amount plz do something
Please ensure to check all the sides from scratch and give a feedback to me on
Thank you....
Complaint comments  Read comments Complaint category Banks

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