PayTM Mobile Solutions Customer Care
PayTM Mobile Solutions Pvt. Ltd.
Customer satisfaction rating: 5%
Submit a Complaint
14765
COMPLAINTS

PayTM Mobile Solutions Customer Care

PayTM Mobile Solutions Pvt. Ltd.

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Address
B-121, Sector 5
Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 201301

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
8945
down
4550

Phone:
Phone:
+91 12 0477 0770
[Head Office]
up
6707
down
3143
up
4291
down
2681

Additional info
Registered Office
1st Floor Devika Tower, Nehru Place, New Delhi – 110019

Customer satisfaction rating
5%
Complaints
14765
Pending
0
Resolved
613
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

PayTM Mobile Solutions Complaints & Reviews

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Paytm Mobile Solutions — non transfer of money in paytm wallet

 noorin_23 on Nov 24, 2017
I had 1000 INR in my paytm wallet with mobile number [protected] and the number was closed by me, since 5 months i am requesting paytm to transfer the amount into my other paytm wallet with number [protected], for this i have submitted that my account statement, my postpaid bill for both the numbers
then to they are harassing me by sending email, they said they called me but till date no one called me from PAYTM, they asked to give different number dont know why,
i am very much harassed and going through so mental torture daily they are not crediting the money into my wallet or to my...
Complaint comments  Read comments Complaint category Banks

Paytm Mobile Solutions — know the telephone no registered for jio pre booking thru paytm

 Govinda Venkatesaperumal on Nov 24, 2017
I paid Rs 500/- for pre booking ofJIO Phone on25/8/17 vide transactionno.8521527737733906233111 by credit card no.[protected] for my telephoneNo, [protected].
But so far there is n0 communicaion from jio for jio phoneDelivery.
Hence letme know the transaction details for the above transaction no.
so thati can know the details for futher action.
Thanking you...
Complaint comments  Read comments Complaint category Credit Cards

Paytm Mobile Solutions — refund of money against failed delivery of samsung 6 kg. fully automatic washing machine wa60m4100hy 27 sept. 2017

 thakursanjeev71 on Nov 24, 2017
Dear Sir,

This is to inform that I booked a Samsung 6 kg. fully automatic washing machine WA60M4100HY as on 27 Sept. 2017 and from Sanjay Sales Mumbai it was to be delivered on my registered address "Ganga Sadan, Rambag Campus, Darbhanga-846004".

Rs. 15100.00 has been deduction been made from my Bank of India account number 458916310000234 against purchase above items. On dated 29 Sept. 2017 I got a regret message from VK-IPAYTM "Apologies - The seller Samsung Plaza (Sanjay Sales - Mumbai) has cancelled the item Samsung 6 kg. fully automatic washing machine WA60M4100HY...
Complaint comments  Read comments Complaint category Washing Machines

Paytm Mobile Solutions — adding money to paytm wallet

 Suresh Das0 on Nov 24, 2017
I tried to add money to my PayTm wallet using BHIM PayTm UPI platform. But the money was not credited to my wallet and DEDUCTED from my bank account. When I complained to payTm, they said that the bank informed them the transaction was unsuccessful and the deducted money would be refunded to my bank account.
But when I complained to my bank and NPCI (NATIONAL PAYMENTS CORPORATION OF INDIA), they said that the money has been credited to the Merchant's (PayTm) account into ICICI Bank.
But PayTm is not returning the money.
Transaction details are provided below: -

Name:SURESH...
Complaint comments  Read comments Complaint category Banks

Paytm — refund money (rs 523) - paid through paytm to domino - buy order not registered at domino.

 ashok54 on Nov 24, 2017
Money Rs 523 (19Nov2017, 02.03PM), is Deducted from my Bank A/C (Added to Paytm Account Paytm Cash Txn ID 167167693422017-11-19 02:03:51 PM), BUT Order NOT Placed on Merchant (Domino).
However, Paytm FALSELY Shows Paid (Paid for OrderBilldeskFood1 Order #JPT[protected]Paytm Cash Txn ID 167167693542017-11-19 02:03:51 PM).
Further though the Transactions are listed on paytm portal "Your Wallet" Tab, however NO SUCH TRANSACTION is mentioned in "Your Orders" Tab. I have attached PayTM screen capture images also.
PAYTM Response and customer services are very BAD. I will never...
Complaint comments  Read comments Complaint category Online Shopping

Paytm Mobile Solutions — I want my money back or give me what I was promised

 Kishor Surkar on Nov 24, 2017
Dear sir,

My order number is [protected]. I ordered this laptop on 20 nov 2017 from Paytm.
Dell Inspiron 7559 (IntelCore i7- 6th Gen/8GB RAM/1TB HDD /4GB NVIDIA /Touch / Windows10 ) (Black)with MS office

which is supposed to have touch screen (15.6 inch UHD 3840*2160 truelife LED backlit touch display) and instead I received a different laptop which does not have touch screen and display is also of substandard type (which is 15.6 inch FHD 1920*1080 antiglae LED Backlit display). I tried contacting your costumer service number 1000 times and everytime they say...
Complaint comments  Read comments Complaint category Computers & Accessories

Paytm Mobile Solutions — 300 rs automatically deducted at 5.30 am

 Pydi145 on Nov 24, 2017
My paytm number is [protected]
and today morning at 5.30 am 300rs automatically deducted for some order but i dint order for anything by paytm in the morning and before too i dint get any issue like this
order number is #1511481607801-5619041

wallet Txn ID - [protected]
please make it sure that my money get credited back as soon as possible

thank you paytm
Ainavally prashanth
[protected]...
Complaint comments  Read comments Complaint category Online Shopping

Paytm Mobile Solutions — account temporarily blocked without showing any cause

 Onjoy on Nov 24, 2017
Since past 4 days my account is showing temporarily blocked. I had try all customar care no, maild to care@paytm.com cybercell@paytm.com contact via tweeter and much more my level best. But still they doesn't replay me back nor show me the blocking reason. I have amount left on that account, some prepais order on process but i couldn't track them. They are doing mental torching to me. I totally lost my trust. Im several time cheat/fraud with me (that's some are resolved some are not) but this time they are doing too much. I just need to get back my money from my paytm account and need to closed...
Complaint comments  Read comments Complaint category Online Shopping

Paytm Mobile Solutions — my account has been temporarily blocked

 Hoshiyar Ranwa on Nov 23, 2017
Whenever i try to login to paytm i get the error "your account is temporarily blocked for login". I tried to call the paytm customer care numer 0120 3888 388. There is no one to understand, only computer gives you set of instructions. I was told to send a message using paytm app from profile->health and support link. I have raised my concern 3 times from the app. I am not able to login to account since last 7-8 days. If it can't be unclocked, at least you can refund my wallet money via some other medium.
Mobile number - [protected]
Email - hos. Ranwa@gmail.com
Details of the...
Complaint comments  Read comments [1]Complaint category Business & Finances

Paytm Mobile Solutions — refund for failed ticket booking

 MELAN SINGH on Nov 23, 2017
Hi
 i tried booking flight from bhubaneshwar to bangalore via goibibo on 15-oct-2017 for 21-oct-2017; i made the payment of inr 5714.34 and same was deducted from my icici account but ticket was not booked and neither money was refunded back.

Checked with customer care of goibibo and they suggested to check with icici bank as there may be payment gateway failure as payment has not reached to goibibo for flight booking.

Reply from icici bank:

>on mon, nov 13, 2017 at 2:02 pm, wrote:
>
> greetings from icici bank!
>
>...
Complaint comments  Read comments Complaint category Banks

Paytm Mobile Solutions — amount wrongly deducted and not getting refund

 Ankita Gupta Agrawal on Nov 23, 2017
Hello sir/ madam,

This is to bring your kind attention that on friday 17th november 2017at 8:30pm. I ordered a pizza from dominos website and paid through my paytm wallet but the order transaction got failed and my paytm wallet has been deducted with rs 641. I requested paytm so they said it's your merchant fault so i called merchant and they said they haven't received the amount. Trsanction id is - #jpt[protected] and my wallet transaction id is [protected].

And most important thing here is the amount is showing a debit balance when i'm seeing it in paytm wallet but...
Complaint comments  Read comments Complaint category Food

Paytm Mobile Solutions — wallet balance cuit

 pintukumar123 on Nov 23, 2017
Dear sir, my name-pintu kumar, and my user id:[protected], email id:pintu. Nic56@gmail.com, mobile number:[protected], paytm order #[protected]paytm cash txn id 165947741742017-11-15 11:12:52 am
Rs 20
-
Success
Paytm_wallet
Paid for orderpaytm order #[protected]paytm cash txn id 165942223782017-11-15 10:54:02 am
Rs 50
-
Success
Paytm_wallet
Paid for orderpaytm order #[protected]paytm cash txn id 165902637622017-11-15 008:07:43 am
Rs 448
-
Success
Paytm_wallet
Paid for orderpaytm order #[protected]paytm...
Complaint comments  Read comments Complaint category Security Services

Paytm Mobile Solutions — error occurred during irctc booking

 Vinayak Venugopal on Nov 23, 2017
Dear sir,
I have booked a train ticket on 16/nov/2017 with irctc with paytm m and the transaction id is 100001053104041.in this transaction amount has been deducted from my bank account and the ticket booking was failed. Still i didn't get back my cash. Here is the bank booking references.

Pos irctc85505 at irctc txn# 732005056422.

When i contacted with irctc they replied they ddnt get any payments from paytmm. Kindly do needful.

With regards,
Vinayak venugopal
[protected]...
Complaint comments  Read comments Complaint category Banks

Paytm Mobile Solutions — umesh delhi

 Umeshchand Joshi on Nov 23, 2017
Why do you showing fake add of ticket booking for india and srilanka delhi test match tickets availability on 249 to 5000 rs at your site. It's totally fake i tried lots of time for booking of ticket but last stage after press continue it not showing any impact why have you made the fool to people. I are supposed to explain processor as well if people gets in confusion...
Complaint comments  Read comments Complaint category Sports & Recreation

Paytm Mobile Solutions — failed transaction amount not credited back to wallet

 santhoshsep on Nov 23, 2017
Ordered food online and used paytm wallet to pay for the order on 18th november.

The payment failed twice but the amount (Rs 586) was debited from my wallet.

Even after 5+ days i've not received my money back and all my efforts to contact the paytm guys to resolve my query has gone in vain and unanswered.

I dint expect this kinda tedious process to get my money back, i will have to think about using paytm service in future.

I hope raising my concern here gets my issue resolved.

Transaction id1: [protected]
Transaction...
Complaint comments  Read comments Complaint category Business & Finances

Paytm Mobile Solutions — umesh chander joshi

 Umeshchand Joshi on Nov 23, 2017
I had booked ticket by paytm site at 8 nov 17 for travelling between delhi to ernakulam paytm deducted amount 4900 from my account. But after some time it sent a msg that your ticket had not booked and u get your miner on your account. After some time i booked ticket for gwalior to ernakulam at a stance he booked my ticket. Ticket cost was 4600 around. It deducted my amount from the earlier amount whose it deducted as 4900 but eventually 300 rs should be remained but paytm till yet not refund any amount the both ticket booking reference no is following transaction id 100001044003712 and [protected]...
Complaint comments  Read comments Complaint category Credit Cards

Paytm Wallet — amount 11000/ transferred from paytm wallet nagpur not credited so far 23/11/2017 in sbi udaipur account

 satyasoni on Nov 23, 2017
Paytm wallet — money transferred from paytm wallet outlet nagpur not credited so in sbi udaipur account

Paytm wallet — non crediting amount 11000/ in my sbi account udaipur

Paytem wallet transfer id: txn no.195456474

Dear sir, i am very strange that still no action has been taken so far by paytm company since 3/11/2017.
I have lodged a complaint which again i placed here. There is no one to listen to solve my problem

I lodged complaint on 3/11/2017 for non crediting amount of 11000/ in my sbi udaipur account. But not credited...
Complaint comments  Read comments Complaint category Banks

Paytm Mobile Solutions — money transferred from paytm outlet nagpur not credited so in sbi udaipur account

 satyasoni on Nov 23, 2017
Paytm mobile solutions — non crediting amount 11000/ in my sbi account udaipur

Transfer id: txn no.195456474

Dear sir, i am very strange that still no action has been taken so far by paytm company since 3/11/2017.
I have lodged a complaint which again i placed here. There is no one to listen to solve my problem

I lodged complaint on 3/11/2017 for non crediting amount of 11000/ in my sbi udaipur account. But not credited so far till 23/11/2107

I am satya prakash soni. An amount of rs.11000/ transferred from nagpur paytm vide...
Complaint comments  Read comments Complaint category Banks

Paytm Mobile Solutions — im transfer the money not received my account

 s_sandeep on Nov 23, 2017
Dear sir i have transferred the money for my paytm walnut to my bank account but money detect my paytm but not receive in my account please confirm my payment and refund my payment sir m bhut harassment hua hu ki yuki mujhe bhut urgent thi mony ki but paytm se mera but loss ho jayega agar payment timely nhi ati plz help me and strictly action for paytm...
Complaint comments  Read comments Complaint category Banks

Paytm Mobile Solutions — invalid charges debited during wallet to paytm payments bank transfer

 AARDEE7 on Nov 23, 2017
On 20th oct 2017, i transferred an amount of inr 9999/- from paytm wallet to payments bank. While transferring, in the transfer page there was no charges indicated and finally after the transfer was done, it showed clearly that inr 29.94 has been charged as transaction fee (Proof of the transaction details uploaded). To my surprise, when i check the balance in my paytm wallet, it was inr 10298.69 was debited which means the transaction is 299.69.
Upon contacting the customer service the people started speaking like a parrot informing the charges are valid only as per paytm transaction charges...
Complaint comments  Read comments Complaint category Banks

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