PayTM Mobile Solutions Customer Care
PayTM Mobile Solutions Pvt. Ltd.
Customer satisfaction rating: 5%
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16470
COMPLAINTS

PayTM Mobile Solutions Customer Care

PayTM Mobile Solutions Pvt. Ltd.

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Address
B-121, Sector 5
Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 201301

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
10385
down
5056

Phone:
Phone:
+91 12 0477 0770  [Head Office]
up
7586
down
3450
up
4800
down
2901

Additional info
Registered Office
1st Floor Devika Tower, Nehru Place, New Delhi – 110019

Customer satisfaction rating
5%
Complaints
16470
Pending
0
Resolved
732
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

PayTM Mobile Solutions related photos (5500)

PayTM Mobile Solutions Complaints & Reviews

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Paytm Mobile Solutions — unauthorised debits from my bank account

 Neeta Guglani on Jun 22, 2018
I, hemlata sharma is holding a bank account no.[protected]with indusind sector 4 gurgaon branch since 21 dec 2017. There have been 4 unauthorized and fraudulent transaction in my account to the paytm account which needs to be refunded. I have updated the employees in branch about the transactions but got no resolution from them. The details of the transactions are as below:
19.02.2018 inr 15, 000
27.02-2018 inr 13, 500
12.05.2018 inr 9, 999
23.05.2018 inr 3, 010...
Complaint comments  Read comments [3]Complaint category Other

Paytm — need refund

 vinita patel on Jun 22, 2018
Hi,

It's already been 5 days since I have provided you with the information you wanted. But no action taken.

Have been calling customer care since yesterday. After opting for the options it directs me to the customer care representative. But after waiting it disconnects. And no one is replying to my mails either.

Highly disappointed with the service. Kindly help...
Complaint comments  Read comments Complaint category Banks

Paytm Mobile Solutions — refund delayed and bad behaviour

 Shubham53 on Jun 21, 2018
I order a "pure it 14 letter" (price ₹1699) on 5 June 2018. order no is [protected]. And any reason i cancelled this order on 6 June 2018. I got ₹200 on my Paytm wallet instent I'm not got my ₹1499 on my bank account. Paytm said my refund is credit in next 14 days. But i can't get my refund.

Today I complained on Paytm app (queries reference no.[protected] but my complaint is closed from paytm side without my resolve.

I hope you take action on this problem and my refund in credit on my account soon....
Complaint comments  Read comments Complaint category Online Shopping

Paytm Mobile Solutions — I am just suggesting some of the features on which your team should go further with.

 Ish An on Jun 21, 2018
I am not here to compalin anything about paytm but just suggesting some new feautures on which paytm team should modify in their app.
I would suggest that paytm should start mutual fund thing so that investor would not see any other than paytm thing and he get all on just one tap and on one app
Ola can be added in paytm.
On booking train ticket one should also get the facility to order food in train so as to get ease with online payments.
Paytm mall could be added with many items because its facility and products are good enough but its varieties of items is much lesser...
Complaint comments  Read comments Complaint category Utility Services

Paytm Mobile Solutions — bike's cash back not received

 praveennagar on Jun 21, 2018
Hi,

I have purchased i bike from PayTM Order No. [protected] one month back
and same day i have got bike delivery.but my cash back rs.1500 didn't credit to my account till now. i have sent emails and query to paytm but they didn't respond at all.my wallet is kyc verified(upgraded).i raised the query at bike
showroom and they said we have processed at the transaction at our end.

register mobile:[protected]...
Complaint comments  Read comments [1]Complaint category Other

Paytm Mobile Solutions — not getting cashback on reliance fresh savitri nagar n. delhi

 Ganeshraj Magon on Jun 21, 2018
My complaint :
I did not received cash back on my two transactions as below
In reliance fresh savitri nagar new delhi :

1- on 19/06/18 for rs.325.07
2- on 20/06/18 for rs.128.75
Further i stopped transaction, until i get my cash back credited to my a/c.

Previously i was getting my cash back on the same day.
Please do the needful at your earliest.

Ganesh raj magon
Mob : [protected]
Paytm account holder...
Complaint comments  Read comments [1]Complaint category Department Stores

Paytm Mobile Solutions — about charging problem of mobile received yesterday

 Ravi Kiran Ratala on Jun 21, 2018
Sir, myself ravi odered moto g5s on paytm by using paytm account of my friend koppula gangadhar. The mobile which was received by me doesn't show the actual percentage of charing. I think it is the problem of the product received. How can u rectify this. I think that it is rectified by visiting the nearest motorola store. Is their any possiblity like as mentioned above please inform it. Hopeful that you will rectify as quick as possible to get the loyalty of the customer....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Paytm Mobile Solutions — mobile recharge unsuccessful and not refunded still

 Muhamed Shaham on Jun 20, 2018
I have recharged mobile network(docomo) twice nd was not succesful.they have not refunded me the amount still.the recharge was done on june 5 th nd today its 20 th june.if this is the case how can we trust paytm.how we will know that they had looted our money or not.for proof em ready to share my paytm order status also.please take initiative to refund my” valuable” cash and take action againist online frauds....
Complaint comments  Read comments Complaint category Mobile Service Providers

Paytm Mobile Solutions — I have sent my money to a wrong number but now they are not returning it .

 Aparnamr on Jun 20, 2018
Dear sir
I have requested paytm to revert the amount sent wrongly to [protected] .
And after it was sent I called to that number to revert me back money and it was not picked & later it was switched off and request made through paytm app to send money which was declined. I am completely helpless as I transferred amount from paytm wallet not from Bank.. No chance of stopping transaction from Bank. Paytm needs to be active and get my money back from that person. No person has right to use the amount which was placed in his account wrongfully. It's illegal.
Paytm need to respond...
Complaint comments  Read comments Complaint category Banks

Paytm Mobile Solutions — cashback not received for kyc

 Kavya996 on Jun 20, 2018
I didn't receive the cashback after being done with my KYC.According to the offer if we are done with the KYC will get 200Rs Cashback and within 24 hrs.But still there is no response.
Paytm Number:-[protected]
It should be provided as it is given in the offer for cashback, this lag of time regarding the cashback is not appropriate.
Patym should deal with it as soon as possible a provide the cashback....
Complaint comments  Read comments Complaint category Banks

Paytm Mobile Solutions — money not credited in my paytm wallet when the bank has confirmed that transaction was completed

 Akash “Hailstorm” Suresh on Jun 20, 2018
On June 3rd, 2018 I did a transaction for adding 700 rs in Paytm wallet via UPI, But the transaction failed and the money was not credited in. I waited for 2 days hoping the money was returned back to my Bank Acc. After repeated calling the Bank produced a statement that the Beneficiary has taken the amount 700 rs on 4th June. the Bank has given me a Email showing the beneficiary Bank acc and RRN number. I have contacted Paytm multiple times but they are claimed first they haven't recieved on Bank's end. Then they changed their statement saying they will look in to the matter on 17, Still they haven't...
Complaint comments  Read comments Complaint category Banks

Paytm Mobile Solutions — product installation

 deepak deshwal deepak on Jun 20, 2018
Dear sir /mam i sell a haier ac this deliver 15june but paytam not provided installation 3to 5time call paytm customer care any time 48 hours wait than call customer care but told me 48 hour dear sir /mam please help me and paytam customer care not call possible i wait my call connected 1hour wait after completing plz help me thanku i am not soping again on paytm...
Complaint comments  Read comments Complaint category Electronics & Appliances

Paytm Mobile Solutions — wrong product delivered by paytm

 bala jivan on Jun 20, 2018
I have ordered a headset 10 days ago, but received a bluetooth set for car. I have applied for product return 4 days ago and still no one was send to pickup the wrong one. I really want to be returned before 14 days return policy or i won't get my money back. Please contact them and resolve this issue.
Phone number : [protected]
Email id : balajivan811@gmail.com...
Complaint comments  Read comments Complaint category Online Shopping

Paytm Mobile Solutions — unauthorized transaction and deduction of money from the sbi account

 uday shankar dash on Jun 19, 2018
This is to inform you that, neither am I a PayTm account holder nor have I used online banking. But unfortunately I had received two messages of unauthorized debit from my account on my registered mobile number (9439**9495).
The details of unauthorized transactions messages are as under:-
(a) 1st message received from BZ-ATMSBI at 08:02AM on 15/06/2018 stated that,
Thank you for using your SBI Debit Card 456xx2161 for worth Rs200.0 POS 89050470 at PAYTM txn#[protected]. If not done by you, forward this SMS from mobile number registered with SBI to [protected] to block your...
Complaint comments  Read comments Complaint category Unauthorized charges

Paytm Mobile Solutions — account is been flagged

 gajrajput on Jun 19, 2018
As i am using paytm from the initial period of paytm app an i have a loyal customer few days back i received a damaged product and i applied for return request an even i have attached a picture of a damaged product yet even after that they have blocked me an am trying to call there helpline no from past 5 days there is no response at all the only thing i want is to unblock my account...
Complaint comments  Read comments Complaint category Online Shopping

Paytm Mobile Solutions — paytm account contact change

 ggufran4u on Jun 19, 2018
I approached paytm to change my registered mobile number as I don't have access to the same. They asked me to provide the KYC linked to my account, I provided the same immediately. After a whole day they replied to send them the image of the id i linked with my paytm account, i provided the same again. After another day passed they replied me that they have initiated for the change of mobile number and for the same i will get a text with a toll free number in which i will have to give a missed call and then i would be able to update ny new number. But for the whole day and whole night i didn't get...
Complaint comments  Read comments Complaint category Banks

Paytm Mobile Solutions — request unblocked my paytm account

 Mahendra Kasbe on Jun 19, 2018
My paytm account is not login.
They said my paytm account is temporary blocked .
5 days ago my paytm account is blocked what's the problem.
Please I request you unblocked my paytm account it's urgent.
Thanks.
I also send my problem 24*7 help issue for my log in but they are not response.
Your customer care call number is not connected it's wrong number.
It's high time now 5 days ago please take a action....
Complaint comments  Read comments Complaint category Banks

Paytm Mobile Solutions — recharge showing success but not done

 Mausam5844 on Jun 19, 2018
I am using since a long back. I had done many recharges that was done easily. Like that i had done the recharge on google play.in paytm it was showing success but recharge was not done. I had did the google play recharge even before but that time it wad done but this time it was showing succes but actually it was not done. I had not received any messege about that on my gmail and even not on my messege app. So, please help me about that....
Complaint comments  Read comments Complaint category Other

Paytm Mobile Solutions — money deducted on 23may18

 Mini22 on Jun 19, 2018
Dear paytm team,

I already face so many issues from your side every time related with payment i have buy one product and pay through paytm and i cancelled the order same time but still its almost a month to be raised but my money still not get refunded i done so many calls but it was neglected i done a email but didnt get a revert if still i face this issue then now i will finally take a chance to build a f. I. R.
How many times a consumer can face same issues?
I am attaching a mail copy and deduction of my payment. Kindly solve this problem as soon as possible...
Complaint comments  Read comments Complaint category Online Shopping

Paytm Mobile Solutions — request to return back my money

 ame86n on Jun 18, 2018
Dear Paytm team,

My name Ameen this is my mobile number - [protected], I sent money to one person 1000RS/- for buy game but after transfer the money he will block me on whatsapp, he will not pick my call, i sent msg to his number, he replied i will not give your money back . i transferred the money on[protected] morning at 10.04AM . i need my money please help me paytm teams. i mention below his details

Name: Micheal
mobile number : +91 [protected]...
Complaint comments  Read comments Complaint category Other

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