PayTM Mobile Solutions Customer Care
PayTM Mobile Solutions Pvt. Ltd.
Customer satisfaction rating: 5%
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16773
COMPLAINTS

PayTM Mobile Solutions Customer Care

PayTM Mobile Solutions Pvt. Ltd.

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Address
B-121, Sector 5
Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 201301

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
10812
down
5207

Phone:
Phone:
+91 12 0477 0770  [Head Office]
up
7836
down
3567
up
4931
down
2975

Additional info
Registered Office
1st Floor Devika Tower, Nehru Place, New Delhi – 110019

Customer satisfaction rating
5%
Complaints
16773
Pending
0
Resolved
844
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

PayTM Mobile Solutions related photos (5894)

PayTM Mobile Solutions Complaints & Reviews

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Paytm.com / Times Of Money — pubg

 vignesh0911 on Mar 23, 2019
Urchased uc cash via in-app purchase of pubg mobile on 23 MAR 2019at 2.53Pm via internet banking. Costing rs.799 for uc credit of 660.

My account has been debited for the same amount but no uc cash was credited to the game. It shows in my sbi account that the money went in times of money limited.
Its a huge sum of money and i'm worried for the same.

Customer care centres are unreachable.

Beneficiary - times of money ltd
Reference no: IGAFSBQZG7

Could you please resolve this and ensure my purchased is carried out or refund...
Complaint comments  Read comments Complaint category Online Games

Paytm Mobile Solutions — unauthorized transaction on my paytm a/c for rs 990

 Pankaj Abbi on Mar 23, 2019
Hi team,

These a an unauthorized transaction done by getwoo on my a. C with is a fraud. I had never subscribed for any transaction but still rs 990 has been debited from my paytm a/c. I would request you to please take a strict action and blacklist this app. And help me in getting my money refunded.

If issue is not resolved i will be left with no option to take this matter to the consumer court.

Attached is the proof of the transaction.

Regards

Pankaj abbi...
Complaint comments  Read comments Complaint category Online Dating Services

Paytm — refund initiated by them but still not showing up in my account

 Aashna Batta on Mar 23, 2019
I paid ₹3000 to my paytm bank account firstly the transaction was successful but a little later i received a text that the seller has cancelled it and the amount is refunded to my bank but it still hasn't returned to my bank account. Please refund it fast as i need to make a payment to someone asap. I tried to contact your customer care also but noone replies there or receive my calls. Please help me...
Complaint comments  Read comments Complaint category Banks

Paytm.com / Times Of Money — purchased uc cash via in-app purchase of pubg mobile on 21 march 2019 at 12:54 pm via internet banking. costing rs. 420 for uc credit

 Bhavikpatel95 on Mar 23, 2019
My account has been debited for the same amount but no uc cash was credited to the game. It shows in my sbi account that the money went in times of money limited.
Its a huge sum of money and i'm worried for the same.

Customer care centres are unreachable.

Beneficiary - times of money limited
Reference no: igafrpvxj9

Could you please resolve this and ensure my purchased is carried out or refund my money back to my account....
Complaint comments  Read comments Complaint category Banks

Paytm.com / Times Of Money — need solution as soon as possible

 mr confuse on Mar 22, 2019
I bought uc in pubg mobile but didnt receive them in game. The purchase was for 600 uc and costed me 799 rs . money was deducted from my account.. For some reason my google play didnt record the purchase.. I am attaching an image of mini statement from sbi yono mobile app confirming of money geting deducted and being transferred to this . it would be great if i can get a refund or if my purchase can be compleated by adding the uc in game that i purchased....
Complaint comments  Read comments Complaint category Banks

Paytm Mall — sent a wrong product [Resolved]

 Denzil Gregory Cabral on Mar 22, 2019
Dear sir/ madam,
i ordered a laptop on 19th of february(order id-[protected]), it was delivered me on 23rd of february, it was a wrong product they have sent. I requested for refund the amount on 24th of february, to accept the return of my purchase they took 11 days to accept the return request. But the reverse courier facility was not available at my location so i self couriered the product to the sender, it was reached to the sender on 12th of march(tracking id - d[protected]. Now they are stating that courier is not yet received, and i called the customer care executive not showing much...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Paytm Mobile Solutions — paytm movie taking convenience fee for each ticket

 Ratan_Paul on Mar 22, 2019
Paytm movie taking convenience fee for each ticket. When I asked Paytm care they are saying it is tax but in my bill GST already added.

I have booked 2 tickets for around 600 rs and 80 rs around convenience fee.

Can't understand what is this. I read news related to BookMyShow issue that internet charges then can tak since it is already added in tickets value. But looks like Paytm also doing same with name of convenience fee....
Complaint comments  Read comments Complaint category Cinema

Paytm Mobile Solutions — you paid rs. 880.49 to ccavenue, order failed amount not refunded back

 nja on Mar 22, 2019
Please see photos :
1. Amount deducted on feb 20th.
2. Wrote to paytm they told they have successfully transferred to cc avenue and to write back to them if merchant confirms.
3. Wrote to amway /cc avenue they told it was refunded back into paytm wallet on feb 21 email attached
4. Paytm statement not reflecting any amount refunded. I have sent them merchant snapshot, again wrote today & it;'s ticket no :[protected] on paytm.

None help both saying they have done and i have not received from any side my amount back....
Complaint comments  Read comments Complaint category Online Shopping

Paytm — food delivery

 Alesha on Mar 22, 2019
Hi iam muneer i ordered food thru paytm on 21st march 2019 @ 8.41pm from mehfil restaurant hyderabad. Amount of rs 272 got deducted instantly but my order was not confirmed i tried to reach paytm customer care n zomato customer care but both customer care was showing continuesly busy. Later my order got confirmed at 10.41pm after 2hours. Zomato delivery boy cald me to deliver d food i told him not to deliver it, as it was too late. Again @11.15pm i got notification in paytm food is delivered successful.. Where as i never received any food and i clearly told not to deliver.. Here i want paytm, zomato,...
Complaint comments  Read comments Complaint category Fast Food Restaurants

Paytm.com / Times Of Money — purchased pubg uc 2 times @ 779 inr but not got any

 Raja Sarkar 90 on Mar 22, 2019
Hi,
Today morning i tried to buy 600 uc @779 inr. When i done payment it's show me purchased failed. So i tried 2nd time. But this time also shown me purchased failed. But when i checked my sbi account 779 inr was detected 2 times? And i don't get any pubg cash. Please find the attachment for your kind reference.
Please check it from your end and resolve this problem so that i can get my money back....
Complaint comments  Read comments Complaint category Online Games

Paytm.com / Times Of Money — need refund

 mr confuse on Mar 21, 2019
I purchased INR 799 in pubg mobile. money deducted from my account but uc not credited. refund my money back to my account.
Reference no IGAFRPAVZ7
Solve this issue asap
Thank you for using State Bank Internet Banking. Reference No. for transaction of Rs. 799.0 from A/c ending 5631 to Times of Money Limited on 21-Mar-19 at 10:38 is IGAFRPAVZ7.If not done by you, forward this SMS from mobile number registered with SBI to [protected] to block your INB credentials. You may also call[protected]. Download YONO @ www.yonosbi.com...
Complaint comments  Read comments Complaint category Banks

Paytm Mobile Solutions — refund not received reference number 630823547

 Sonam Damani on Mar 21, 2019
I was issued a refund of inr 992 on 4th-jan-2019 with reference number[protected] from stalkbuylove for order id[protected]. But i never received this refund. I contacted stalkbuylove first, but they confirmed that they have issued the refund and provided this reference number as proof, and hence asked me to reach out to you. Attaching the snapshot of email and paytm transaction summary....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Paytm Mall — paytm mall wrong product delivered

 raiabhishek on Mar 20, 2019
Paytm mall cheated with me...i had ordered shoes from paytm mall on[protected]order no- [protected]) paid rs-7349..but they sent me wrong brand & cheaper shoes...i requested for return on delivered date[protected]..but they rejected my return..i called to paytm care regarding this issue many many times( multiple complaint numbers[protected],[protected],[protected],[protected],[protected],[protected],[... they are not avail & no anyone understanding my problem & they giving me only arguments...finally i have lost my money.now i am filling case in consumer forum....
Complaint comments  Read comments Complaint category Online Shopping

Paytm Mobile Solutions — I have not registered mobile number

 Dave Harshil on Mar 20, 2019
Hello sir
i am registered complain for issue is it Salutation has filed for this complaint so that I had been able to login to the mailing address. After a while, a message came to the registered number that was ordered from your paytm account. So if this account uses something else then soil is requested that this account It does not even have a password entered. A message is received in the registered number that your order is mailed to you, so please send a soft request to stop the paytm account of this number [protected]....
Complaint comments  Read comments Complaint category Other

Paytm Mobile Solutions — did a metro recharge yesterday but avm machine not showing any top up

 Jasbir.Kaur on Mar 20, 2019
I did a recharge of metro card yesterday my order no is [protected] of rs 200/ it showing successful but but at metro machine it is not showing any top up. I complaint to metro executive he said it is from paytm side. Thi is not happened first time with me that i recharges and amount not processed always i need to poke paytm for this mistake. Request you to look into the matter and resolve...
Complaint comments  Read comments [2]Complaint category Public Transportation

Paytm Mobile Solutions — payment made through net, banking account debited but actual payment to mtnl not carried out.

 skk16091955 on Mar 20, 2019
I made payment of rs.304 to mtnl (For landline bill for landline no.[protected], ca no.[protected]) using netbanking (Canara bank) today when my account debited for rs.304 with reference to cbpaytm-[protected][protected] but mtnl not paid as their site is showing the same as unpaid bill. A message was also flashed i do not exactly remember "lost in clouds... May contact...) please help crediting my account for this amount....
Complaint comments  Read comments [4]Complaint category Landline & Home Phone Provider

Paytm Mobile Solutions — return request approval

 TRICKY Tech on Mar 20, 2019
Dear sir,
My paytm mobile number is [protected] I had ordered wipro bulb wich is damaged i requested to return it on 2 March but showing return request or not approved from paytm. Paytm cheating with costomers please resolve the issue otherwise I will lodge a complaint in consumer court thank you....
Complaint comments  Read comments Complaint category Online Shopping

Paytm Mobile Solutions — regarding fraud refund issue

 Kiran Veer on Mar 19, 2019
Fraud and bad service - paytm and paytm fastag

after wasted much time for getting the refund value through Paytm, i have decided to quit or leaving the paytm app for their fraud deal and frustrated service.

Concern related to my fastag (Barcode:[protected]

many times i have sent the query for receiving my refund value on this such mail ([email protected], [email protected]), but till now i have not received my own value. even they told me that your refund value period was over, now you can't get your refund value.

From november...
Complaint comments  Read comments Complaint category Other

Paytm Mobile Solutions — kyc not updating in your system

 Arvind Dhobale on Mar 19, 2019
I have transferred Rs.7550 to paytm wallet but due to KYC not updated my cash has locked in wallet I tried to update my KYC in vaious KYC Service points in my area i.e. Baramati pincode no. 413102 Maharashtra But all your Service Agents are telling me that PAYTM has problem & its Fake company So Please refund my cash immediately. There is no any feedback message from PAYTM regarding KYC updating.
Also I have done Paytm First (JOIN FIRST) by mistake its Order No.[protected] Dt.18-Mar-19 & Rs.750 has been deducted from Paytm wallet & I received cash back of Rs.100 its invoice is not showing...
Complaint comments  Read comments [1]Complaint category Family & Relationships

Paytm Mobile Solutions — unauthorized deduction of money from credit card

 jvenkat on Mar 19, 2019
I noticed a a paytm Noida transaction for a sum of Rs.599/- on 17 Feb 2019, on my credit card statement. The first time I used paytm linking my card was on 16th March 2019. So being the case and with no OTP received from Paytm nor my bank on Feb 17th on my mobile number, how would Paytm authorize the transaction? I had sent a complaint to [email protected](Reference no.[protected] with part of the credit card number as requested by them, since there is no transaction id in my paytm account. It's been more than 40 hours now and despite repeated requests for an update there seems to be no response from...
Complaint comments  Read comments Complaint category Unauthorized charges

Recently Discussed

7 hours 50 minutes ago
Paytm Mall
sent a wrong product
1 days ago
Paytm.com / Times Of Money
purchased uc cash via in-app purchase of pubg mobile on 21 march 2019 at 12:54 pm via internet banking. costing rs. 420 for uc credit
3 days ago
Paytm Mobile Solutions
did a metro recharge yesterday but avm machine not showing any top up
3 days ago
Paytm Mobile Solutions
payment made through net, banking account debited but actual payment to mtnl not carried out.
4 days ago
Paytm Mobile Solutions
kyc not updating in your system

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