PayTM Mobile Solutions Customer Care
PayTM Mobile Solutions Pvt. Ltd.
Customer satisfaction rating: 5%
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PayTM Mobile Solutions Customer Care

PayTM Mobile Solutions Pvt. Ltd.

B-121, Sector 5
Gautam Buddh Nagar District
Uttar Pradesh
India - 201301

Customer Care Phone Numbers and Contacts


+91 12 0477 0770  [Head Office]

Additional info
Registered Office
1st Floor Devika Tower, Nehru Place, New Delhi – 110019

Customer satisfaction rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

PayTM Mobile Solutions related photos (5560)

PayTM Mobile Solutions Complaints & Reviews

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Paytm Mobile Solutions — I phone xs

 Deepanker Garg on Oct 19, 2018
Paytm is not aware who is shipping their product as the customer support dont have any information on them leave about their phone number alone.
Ordered an i phone xs through paytm with reference number [protected] worth rs 100000
But paytm postponed the delivery date ahead by 5 days after 2 days of order.
On calling customer support they dont know who is delivering the product.
I will also be raising complaints at diggerent forums.
Sqn Ldr Deepanker...
Complaint comments  Read comments Complaint category Mobile Handsets

Paytm — non delivery of fastag

 cscnathan on Oct 19, 2018
Applied a Fastag for my car from Paytm on[protected], after so many reminders and documents uploading, I did not get the item from Paytm. When ever I made a complaint regarding this issue, a ticket number is intimated by paytm and within a day or two on their own they emailed me problem resolved, without delivering the fastag, Then again I have to made another complaint. This process in going on. Please help me in this regard....
Complaint comments  Read comments Complaint category Online Shopping

Paytm Mall — fraud by paytm in selling me a laptop

 Rohit dd777 on Oct 18, 2018
I Rohit Goel have ordered a laptop Asus Vivobook X507 on 09 October 2018, Order No. [protected] on Paytm (Registered Mobile No. [protected])
I have been delivered a laptop on 11 October 2018. The Serial number on the laptop is not the same as mentioned on the Paytm Bill.
I have requested a return but rejected by Paytm.
I have constantly talking to Paytm daily but getting no responses from Paytm.
My Paytm case reference Id is 90966805.
After getting no responses from Paytm after three days, I reported the case to National Consumer Helpline Docket No. 962296 on 15...
Complaint comments  Read comments Complaint category Electronics & Appliances

Paytm Mobile Solutions — non responding customer service for refund queries

 Abbas0009 on Oct 18, 2018
On 9th oct I purchased a pair of shoes worth 2799 on which I would be receiving a cash back of 1679, I cancelled the order same day and purchased another pair from Paytm as I received good deal.Now I received the second pair purchased on 15th oct but the 1st pair refund not yet received it's still showing as in transit.i don't have any other information to check with delivery agent not Paytm customer care picking up any call, since 3 days I been trying for atleast half an hour 4 times a day, but no response.
Please help.
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Paytm Mobile Solutions — one month passed, refund not received

 Shiju Papachan on Oct 18, 2018
My name is shiju pappachan. I have made 2 transactions of rs.100 each through paytm mobile solutions gateway for recharging my uts wallet balance both the times, amount deducted from my bank account but it neither credited by uts wallet nor returned back in my account. Payment deducted details from my bank account are as under

13 sep '18inb/[protected]/paytm mobile solutions pvt ltd/uts rs102.12 dr

30 sep '18 bwy/xfer/[protected] -102.12

Please look into this, as it is now more than a month now....
Complaint comments  Read comments Complaint category Online Shopping

Paytm Mobile Solutions — cheating us

 Lalitsharma2929 on Oct 18, 2018
I have placed the order in paytm whirlpool semi 7KG washing machine order place date is 10th oct delivery date is 12 october 2018. the machine cost is 9610 they give me 1922 cashback after delivery and on additional bank offer is there 10% in Icici bank they changed my delivery date again and again also they remove my track access from paytm can't even track my product.i have call many times paytm customer they even tell me delivery date of my product.the customer care executive not resolved issue than i have please transfer my call to your after 1 hour waiting i have reached senior...
Complaint comments  Read comments Complaint category Online Shopping

Paytm Mall — fraud by paytm mall. refund for poor quality material

 Vinaykaush on Oct 18, 2018
I purchased a "so called puma backpack" vide order number [protected]. A return was requested on the same day as the material and quality was poor. Initially i got a message that the "return was rejected by seller". I was shocked with the kind of authority given to the sellers at my response to my mail they sent a person for cosmetic pickup of the return. They sent jitendra kumar (64265) from xpressbees and he picked up the material vide poid [protected]. Now they have sent another pickup agent stating that i have not handed over the material. They have blocked my email id and the mails are...
Complaint comments  Read comments [1]Complaint category Online Shopping

Paytm Mobile Solutions — product not received and show delivered

 Sunny Agrawal737 on Oct 18, 2018
Sir, my order no . Is [protected]...
In Paytm order, I am received 12pack of AA Duracell battery only ... I didn’t received 4PACKOF AA DURACELL, 4 pack of AAA DURACELL & 8 pack of AA(999) ...plz check my products ...weights for justice to me my mobile no. Is [protected]...
Complaint comments  Read comments Complaint category Online Shopping

Paytm Mobile Solutions — system surveillance bot flagged my account

 Sweta Bhardwaj on Oct 18, 2018
I am using paytm for several months for shopping and paying bills. Now when i am trying to pay my bill an error arise, our system surveillance bot flagged your account.. And due to this error i am not able to place any order and doing any activity.. Even i am not able to transfer my money from paytm payments bank to any other bank... My wallet money is also stucked. Kindly help me......
Complaint comments  Read comments [1]Complaint category Other

Paytm Mobile Solutions — gst amount is not deposited by sellers

 Anil bahety on Oct 17, 2018
I have 4 invoices in which gst amount charged on my gstin and i claimed for input tax credit for the same now we found that the seller is not deposited the gst tax amount to government as they charged us gst amount.
What to do?
I am unable to contact paytm as well as seller because seller's phone number is not mentioned in invoices and paytm customer care toh 3rd class customer service hai....
Complaint comments  Read comments Complaint category Government Organizations

Paytm — money deducted twice but single amount recived payment done through paytm upi

 Prtham on Oct 17, 2018
I pay for sbi mops on 1 sep of ₹500 twice but single amount is recieve by merchant i contact paytm every day for refund my amount but everytime time they said we are working for your amount and not refund it till now more then 7 weaks are crossed but my refund is not processed
So i request to please refund my money as soon as posible
Upi referal no :[protected] &[protected]
Registered mobile no. [protected]
Registerd email :
Complaint comments  Read comments [1]Complaint category Banks

Paytm Mobile Solutions — regarding the refund of payment

 pinkal pal on Oct 17, 2018
I am doing a payment for renewal of bike insurance premium of Rs. 2530/- from M/s United India Insurance company against the quote as given by . My payment of Rs. 2530/- has deduct but the payment shown failed by M/s PayTM Mobile Solutions. I have done the payment through UBI netbanking and payment reference ID 95841579.

Now I want to know where my amount of Rs. 2530/- is gone and how it is refund....
Complaint comments  Read comments Complaint category Insurance

Paytm Mobile Solutions — no any action my complaint

 Mitesh1976 on Oct 17, 2018
Respected sir,
I have place and order for dippers on[protected] with paytm mall. Againest this order i have paid rs. 355 through paytm wallet and balance amount of rupees 44 was assured to pay on delivery of goods.
The paytm mall had cancel above said order[protected] immediately on[protected] and also inform me that my diposit amount rs. 355 will be refunded to my wallet with in 24 hours.
Immediate take action.
M. Agrawal
Mob. [protected]...
Complaint comments  Read comments Complaint category Online Shopping

Paytm Mobile Solutions — cancellation stuck since 4th october 2018

 Anurag Ashok on Oct 17, 2018
I initiated cancellation of a order [protected] on 4th october 2018, when it was just dispatched.

The cancellation has been in pending status since then, with no update whatsoever.

It does not let me raise a ticket, with a message that refund is not yet initiated, so please wait till that time and contact bank if refund is not received after that.

The email bounces back saying it is no longer monitored.
App does not let me raise a ticket
Customer care phone number is not responsive for more than 8 mins (The max i waited)
Complaint comments  Read comments Complaint category Computers & Accessories

Paytm Mobile Solutions — fast forward option

 Sind22 on Oct 17, 2018
Without realising that fast forward is enabled i recharged my jio number and it's successful... But i want to cancel the transaction... It's done by mistake... And when contacted paytm they say contact operator and jio customer service team is of useless... Infact paytm customer service team is also not available on phone and through emails or messages they don't care at all... Waste of my money......
Complaint comments  Read comments Complaint category Other

Paytm — refund amount not received

 akala11 on Oct 16, 2018
Please be inform that return was pick up on 03rd oct and today is 16th oct. Almost 14 day's over and they have not refunded and not responded my complain#90285976 raise through paytm app customer support 24x7, i don't think they take care of customer complain on refund money issue. This is completely not appreciated how they are handling customer complain. More over i have been trying to call them via [protected] but they are not picking up my call, waited almost more 35mint....
Complaint comments  Read comments Complaint category Other

Paytm — delivery issue and not picking phone call customer care

 mehtasunil on Oct 16, 2018

I have placed Order (JK TYRE VECTRA P175/65 R 14 Tube Less Car Tyre ( 2 PC ) to paytm on dated 09.10.18 through my Paytm ID ([protected]) and My wife id ([protected]) same order placed on dated 09.10.18.
i have placed ( 4 tyres order and payment refunded one tyre payment three tyre payment still pending, i don't want payment, i want my order ASAP)

Now till date am not received my order from paytm, because of paytm has not done previous orders payment to seller this is the main reason for supply issue)

I have called many times to customer care...
Complaint comments  Read comments Complaint category Online Shopping

Paytm — big bazaar gift voucher purchased from paytm.

 deepankermehta on Oct 16, 2018
I have purchased Big bazaar Gift voucher from Paytm on 28th sept. 2018 worth rs 5000/- and same day receive mail about this order.
problem was that till date i didn't receive any voucher code or redemption code regarding this.
For this i have complaint lots of time to paytm but always they send me same repeated mail i also contact paytm fraud helpline no. [protected]
but still problem remain same, neither they sent me code nor cancel my order, and i think no person is there to take responsibility about it

my Order ID: [protected].
For this I complain many...
Complaint comments  Read comments Complaint category Online Shopping

Paytm Mobile Solutions — regarding bug in your application

 ER Puja Malakar on Oct 16, 2018
I am Puja Kumari who is quality analyst at Mapmyindia in Okhla Phase 3. I found the bug in your application. When we click on right side of the cash back option application has been crashed.
I have tested with the device mi Y2. I tried many times but the output is still same. I have checked in another devices of mi but the execution result is coming same . Application has crashed.
You can test by yourself also and test by another device. You may get execution output.
If you have any questions you may contact on
Complaint comments  Read comments Complaint category Computer Software

Paytm Mobile Solutions — shoes get damaged within a month

 sampatnirwan on Oct 16, 2018
I have purchased shoes from paytm mall for running purpose but after use of one month they get damaged, it lost my trust in the paytm .
please tell me what should I do for this because I have invest a huge money in the shoes as the shoes are of well known brand NIKE having cost of 2199 rs, named as NIKE MEN'S REVOLUTION 4, grey color.

client name - sampat singh nirwan
order no. [protected]...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

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