PayTM Mobile Solutions Customer Care
PayTM Mobile Solutions Pvt. Ltd.
Customer satisfaction rating: 6%
Submit a Complaint
17361
COMPLAINTS

PayTM Mobile Solutions Customer Care

PayTM Mobile Solutions Pvt. Ltd.

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Address
B-121, Sector 5
Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 201301

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
10907
down
5249

Phone:
Phone:
+91 12 0477 0770  [Head Office]
up
7900
down
3586
up
4960
down
2990

Additional info
Registered Office
1st Floor Devika Tower, Nehru Place, New Delhi – 110019

Customer satisfaction rating
6%
Complaints
17361
Pending
0
Resolved
904
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

PayTM Mobile Solutions Complaints & Reviews

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Paytm Mobile Solutions — disgusting customer services and fraudulent commitments

 samsatvik on Oct 20, 2019
The indian oil xtra rewards wallet and points scheme being carried out by paytm is a total fraud. They promote and lure customers to pay through paytm on these petrol pumps in the name of giving reward points and then thereafter when they earn money by misleading, they provide no reward points on the transaction being made. Its been more than five days that i have made the transaction and filed multiple complaints with the company for reward points being not credited and yet they are still trying to give me silly excuses of waiting till 48 hours every time i call/ in addition to this, this problem...
Complaint comments  Read comments Complaint category Online Shopping

Paytm.com / Times Of Money — game credits not received while money has been debited from the bank account.

 Alok_Day on Oct 20, 2019
Hi, i am alok. I made an online game purchase from 'ea fifa mobile.' money got debited from the bank account. But i did not receive game credits. Moreover, the transaction is not reflected on my google play account. After contacting the bank and the game company ea, i came to know that my money is with times of money limited. So please, either refund my money or forward it to the game company ea (Electronic arts). I have sent a mail to times of money limited but i got a message saying that the mail has not been delivered as the email address listed on their website does not exist. I called their...
Complaint comments  Read comments Complaint category Online Shopping

Paytm Mobile Solutions — received different but no help

 Priyanshu1298 on Oct 20, 2019
Hello paytm
I am so irritated and depressed by your service that i truely lost faith and trust on you
I order red cheief shoes but beside that i received sparx slipper so i contacted you
And also registered a complaint that my product has not been delivered to me
You guys just wasted my time for tge past 10 days
Then finally i got the option pf different product received in chat option so i placed a return request for different products received
Then again you betrayed me and your courier boy called me once and as i was busy so i told him to come in thr...
Complaint comments  Read comments Complaint category Online Shopping

Paytm — refund has been given from merchant which is not reflected in paytm savings account

 R.Asha on Oct 19, 2019
Hi team

Reference number : #[protected]

I have paid to amazon on paytm upi
And returned the product. The same amount has been refunded from amazon to same paytm upi.

But it's not been reflected in my savings account and paytm is not providing charge dispute form.
Amazon has provided the refund with proof...
Complaint comments  Read comments Complaint category Banks

Paytm Payment Bank — related to refund

 nish2804 on Oct 19, 2019
Sir my name is nishant kumar singh.
I want to file a charge dispute form against paytm payment bank on a refund related issue but paytm payment is not providing this option.

I have orderd a book from amazon but i cancelled the book due to some reason.
I made the payment through paytm payment bank rupay debit card but the refund had not reflected in my account. The refund is initiated on 04/10/2019 and today is 19/10/2019 and the refund is not received yet.
The refund amount is rs.207

Transaction refernce no.-
[protected]

Refund...
Complaint comments  Read comments Complaint category Online Shopping

Paytm Mobile Solutions — amazon sent refund successfully but my bank not credited in my account

 Monika Pawan Kansal on Oct 18, 2019
My name is nishant kansal and i had ordered raw protein of scitron of rs 949 (Scitron raw iso) in amazon on (1st october) and after (Around 3rd october) i returned this order due to personal reason. And on (4th october)
Amazon initiated the amount to my card but i still didn't get the money. Amazon sent this reference number (0r8ud3tg0000k0obpega) and order #[protected] and told me to fill charge dispute form but paytm payments bank doesn't have such policy. So
Please kindly respond to this complaint it's very urgent. My card number is ([protected]). Please solve...
Complaint comments  Read comments Complaint category Banks

Paytm Mobile Solutions — pathetic customer service by paytm

 gandhianuj on Oct 18, 2019
This is to bring to your notice that i have been harassed by paytm customer support in all senses. I have raised a ticket with paytm through the paytm application ticket number[protected]. I have been waiting for a reply from pytm from last 15 days and no body is bothered to reply to the query an ticket has been left open without any solution, even after repeated reminders nobody is helping me out. After loosing my patience i finally called paytm customer care number yesterday and tried getting a solution for my query and it turned out to be a nightmare again because the girl i spoke to did not know...
Complaint comments  Read comments Complaint category Other

Paytm Mobile Solutions — I didn't receive my refund yet which would be amounting 959 rs

 Sushmita Shila Agrahari on Oct 17, 2019
I have order a product form Amazon by paying through paytm debit card on 28 Sept with transaction I'd S53305992 and on 4th October I return the product and my refund was initiated on the same account number with the reference number 0R8UD3TG0000K0OBLEEU. With the amount of 959 rs. I need my money back. As it take so long and it has been 2 weeks since my refund has been initiated from the merchant....
Complaint comments  Read comments Complaint category Banks

Paytm Payment Bank — refund not received by amazon

 Arif7027 on Oct 17, 2019
My name is ARIF and I had ordered mobile of RS.19790 oppo reno in Amazon on 30/09/2019 and after 04/10/2019 I returned this order due to personal reason. And on 10/16/2019 Amazon initiated the amount to my card but I still didn't get the money. Amazon sent this reference number
0R8UD3TG0000K0OBNZA2 and told me to fill charge dispute form but Paytm payment Bank doesn't have such policy. So please kindly respond to this complaint it's very urgent. My card number is [protected]
Thanks you sir...
Complaint comments  Read comments Complaint category Banks

Paytm Mobile Solutions — payment did not receive for cancelled order on amazon

 Mayankraj0010 on Oct 17, 2019
My name is mayank kumar and i had ordered koryo tv of rs 1999 on amazon.in 28/09/2019 and amazon cancelled the order on 03/10/2019 due to pricing error. And on 03/10/2019 they have initiated the amount to my debit card but i still didn't get the money. Amazon sent this reference number (0r9x0lo90000k0oco25r) and told me to fill charge dispute form but paytm payments bank doesn't have such policy. So please kindly respond to this complaint it's very urgent. My card number ending is 6213.
Thank you sir...
Complaint comments  Read comments Complaint category Banks

Paytm Mobile Solutions — refund amount of 1399 is not credited in my account

 Naman7778 on Oct 17, 2019
Recently i am cancel the order 1399 in amzon on date 2nd oct 2019 as process of refund is that refund is processed on date 4th oct and amzon customer said that amount is reflect in my account with in 7 to 10 days. But 12 days has passed amount is not credited in my account. They give refund reference no. But when i am contacted with pay tm bank customer care they tell us that no pending amount in my account....
Complaint comments  Read comments Complaint category Online Shopping

Paytm Mobile Solutions — balance deducted & cannot be paid

 ऋषभ वत्स on Oct 17, 2019
On 4th of october i’ve paid 700₹ from my paytm account to someone from paytmupi trasaction balance deducted from my account instantly but cant be reached to the other person’s bank account.
Later in my statement & paytm passbook i cannot able to see that deduction but from my bank account that money was deducted instantly
My account :- [protected]
Account where i sent the money :- ‭[protected]‬...
Complaint comments  Read comments Complaint category Banks

Paytm Mobile Solutions — paytm upi reference id 928835439224

 Raushi on Oct 16, 2019
Paytm is only service provider and has no relation with the transaction, even the transaction did through paytm is not secured as they dont have much access, no matter what blunder happened they will free himself by saying we are the only service provider. Not a secured platform. Going to report fir against both amazon and paytm as both of them misguiding me from last day and providing me foolish answer....
Complaint comments  Read comments Complaint category Banks

Paytm Mobile Solutions — paytm cashback didn't receive

 Ayushi1410 on Oct 16, 2019
I was supposed to get a cashback of 20% on paytm for my first order on zomato. But till now no cashback is being received. I ordered my zomato order in 14/10/2019, but till now I have not received any cashback on paytm or in zomato credits. I tried to contact zomato support but no response is given to me. I was supposed to get a cashback of rs 52/- as my order was of total rs 260/-...
Complaint comments  Read comments Complaint category Food

Paytm Mobile Solutions — refund for paytm bus ticket bookings

 THAKUR VIRAT SINGH on Oct 15, 2019
This is thakur virat singh with registered mobile number [protected]. I have booked a travel ticket from vapi to vadodara on fri, 04 oct 2019 with pnr number:[protected], ticket id:- 21xmubg,, order id:- [protected] for my relative mr. Sudhakar singh. My relative reached the provided location at 02:00 am in the morning. After that he tried calling on bus operator number provided in the ticket [protected]. The bus operator didn't respond to the call. After that i got a call that bus operator is not responding to the calls. I have tried calling from my end many times but no response.
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Paytm Mobile Solutions — refund money didn't get

 [email protected] on Oct 14, 2019
I didn't receive my refund in my account.The Reference No. 0R8UD3TG0000K0OBJEJ9. Which is given by amozon.Sir plz help me for my refund. Sir plz help me for my refund. I want my money back. Send my money as far as possible....
Complaint comments  Read comments Complaint category Banks

Paytm Mall — money time wasted cancelled the order without my involvement

 Rahul Gaddam on Oct 14, 2019
I have order in paytm mall order id (Order ID [protected])

Order id 1st:[protected]
Order id 2nd:[protected]
Order id 3rd: [protected]

All of the above orders not delivered canceled at the last moment. Sent notifications will be delivered at the end canceled. 3 times the same thing happened. The delivery person is very rude and abusive

Sent 50 complaints to paytm support neither they answering nor resolving through the emails take necessary actions as ap...
Complaint comments  Read comments Complaint category Online Shopping

Paytm — account blocked without notice or reason

 Hem Abhani on Oct 14, 2019
My paytm account registered with [protected], is blocked. I don't know why. And there is no reply from your customer care also. What am I suppose to do?
There is no one there whom we can speak in your call center. Your 27/7 chat system also not replying. Is this kind of service you provide. You must call before blocking and should also mention reasons. You can't just block money like that....
Complaint comments  Read comments Complaint category Banks

Paytm Mobile Solutions — getting spam text from the company

 sagarv04 on Oct 14, 2019
I have already done all my payments and closed my paytm account back few months but i am still getting spam text and there is no way i can contact the company. They ask to contact via app, but i do not want to have any account with them.

Nothing is due from my end but still these poor people are asking for 250.

Last time i paid 3000 but my due was 2200.

This company spams....
Complaint comments  Read comments Complaint category Other

Paytm.com / Times Of Money — timesofmoney money got deducted... payment is successful while doing payment through sbi internet banking in mobile through dreame app

 preity4489 on Oct 14, 2019
I did two transactions today of rs. 430/- but did not get the items which i was purchasing. But money got deducted both the times. I approached sbi first. They told to ask the app customer care. I approached dreame app customer care. And they told is is between gpay and sbi. I'm stuck now please help. Money is deducted in the name of times of money limited....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

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