Flora Sensations — Delay in refund initiation

I had ordered a product on 23 July 2024 and did a prepayment of Rs.1, 159 (transaction id[protected] to UPI id - floristsensation-8345231.[protected]@indus) for the next day delivery but they cancelled my order midnight night. There refund policy is 10-15 days after product cancellation but today after 16 days there is no refund initiation. Kindly address the issue.
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