My cake arrived damaged and spoiled the occasion, I have no remedy because the cake was not handled properly by your inexperienced staff, or you do not provide proper safety gear to the delivery staff. It is a very embarrassing situation for me to see the condition of the cake. Now I have no remedy rather for “Flower Aura making money by delivering damage cake”.
Overall, I’ll rate your service is very terrible as you do not follow the instructions given while booking. You have lot of steps before making the final payment. But my question is whether your staff are trained to correctly follow the orders? To my understanding and experience a big NO. On 31.01.2020 I have ordered a cake for my son birthday which was badly damage (Image attached). Fearing that not to be repeated I have given special instruction to handle carefully but what was feared happened the same.
Rather making money focus first on from the customer end for quality and delivery. The last cake ordered is my last cake from Flower Aura.I will not be ordering anymore and too wont be recommending any one as your service quality is worst !!!
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