Flower Aura — flower delivery

My order no was 2853265 and it was not delivered even after the given time slot amd not been contacted for delivery yet. Not even providing any help for the said case. It was ordered in the morning and it costs me 434 rupees and i was informed about delivering it before 2100 hrs as it was a gift of rose day. I even requested to deliver it before 1800 but not considering my request it has not been deliver yet. Please do needful