Flower Aura — Not received my money back

I have ordered a beer mug(personalised on 4th jan).It was to be deliverd on 11th jan.There was no notification from the team side.When I called up on the given no., they didn't even knw that order was for Dimapur and not Dispur(as they keep mentioning).I told them that plz cancel the order as they were not able to deliver on the location.They told as to they will definitely deliver it by 14th and on the 14th still no notification came from their side and after my calling they told they are now canceling it.Till then I have not received my 899rs back.very irresponsible team.kindly make them pay my money back as soon as possible or I will take severe action.