Flybig — FLYBIG Airlines - Cancellation of flight booked without intimation to the passengers.

Address:	BIG CHARTER PRIVATE LIMITED AIRPORTS AUTHORITY OF INDIA, AIRPORT, JABALPUR, Jabalpur, Madhya Pradesh, 482005 GSTIN : 23AAGCB6903N1ZK
Website:	www.flybig.in

Dear Sir,
I had to travel from Cochin, in Kerala to Rupshi, in Assam so I as there is no direct flight I booked my tickets from COK (Cochin) to CCU (Kolkata) on[protected] with Air Asia airlines and then connecting flight from CCU to RUP air ticket on Flybig airlines from on[protected] through their website on[protected], for which I paid Rs 1499/-.They sent me my ticket by email. (attached) and also by Whatsapp msg and SMS on my registered mobile number.
On[protected] when I tried to retrieve my itinerery on the Flybig website with my PNR no. a pop up on the website informed me that my "booking reference (PNR) was not found/already cancelled." (attached)
I then caled their customer care +[protected], and they informed me that indeed my flight on[protected] had been cancelled on[protected]. When I asked them that in case the flight was cancelled wasnt it their duty to inform the concerned passengers about the same. They were very casual and at first replied that the passengers had been informed. When I told them that I did not know about this they very casually said they regret the inconvenience and would send an email/sms/whatsapp message. However till today I have not received the same.
This is my second complaint against Flybig where they are very much interested in taking the customers money but after that they forget their responsibilities towards the paying customers. Also their website is designed in such a way that customer transactions are not transparent as far as money matters are concerned.
Due to cancellation of their flight (no other alternative also available on same day) without due diligence towards the paying customers I have not only suffered a huge loss as I have to cancel my Cochin to Kolkata flight also (Rs 4600/-) and also missed a very important business deal which would run into huge monetary loss.
I would request you to kindly take cognizance of my issue and also as customers we want that the Flybig Airlines operates in the same transparent way as all the other airlines operate including their websites.
After all all the Airlines are governed by the same parent body the DGCA.
I would request the airlines to provide part compensation of Rs 1 lac for my huge loss and mental harassment and torture.
Regards
D Barua